Summary
Location
United States
Type
OTHER
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About this role
About uBreakIfix by Asurion
For over 25 years, Asurion has repaired the devices people rely on most—from smartphones to game consoles. In 2019, uBreakiFix joined the Asurion family with a shared mission to make customers’ lives easier through technology. And the rest is history.
Job Summary:
We are seeking a highly motivated and results-oriented Account Management Representative to play a key role in driving revenue growth within our small to medium business (SMB) segment. This position will be responsible for establishing and nurturing strong relationships with local SMBs, ensuring their satisfaction, and actively identifying opportunities to expand our business within this valuable market. Working collaboratively with our operations teams, the Account Management Representative will be instrumental in delivering exceptional service and achieving ambitious revenue targets.
Responsibilities:
- Relationship Management: Build and maintain strong, long-lasting relationships with key decision-makers within small to medium-sized businesses. Serve as the primary point of contact for assigned SMB accounts.
- Client Satisfaction: Partner closely with store operations teams to ensure seamless service delivery and exceptional client experiences, proactively addressing any concerns and ensuring client needs are met.
- Revenue Generation: Drive revenue growth from the SMB sector by understanding client needs and effectively promoting our products/services.
- Lead Identification: Proactively identify potential leads and business development opportunities within the SMB market.
- Service Standards: Maintain a high level of quality service standards in all interactions with SMB clients.
- Data Management: Accurately sort, organize, and maintain all gathered data related to SMB accounts, including tracking new revenue-generating clients and their contributions.
- Collaboration: Work effectively with internal teams, including operations, sales, and marketing, to achieve shared goals.
- Reporting: Provide regular updates and reports on account activities, revenue generation, and potential opportunities.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration or a related field preferred.
- Proven ability to build and maintain strong professional relationships.
- Excellent communication, interpersonal, and presentation skills.
- Strong customer service orientation with a focus on exceeding client expectations.
- Ability to identify and pursue business development opportunities.
- Strong organizational skills and attention to detail.
- Proficiency in basic computer applications and data entry.
- Self-motivated and results-driven with a proactive approach.
Other facts
About Asurion
uBreakiFix by Asurion provides professional repair services for anything with a power button, from smartphones, tablets, and computers to game consoles, smart speakers, and drones—and everything in between. While common repairs include cracked screens, battery issues, and water damage, our repair experts have fixed millions of devices and can help with most any tech mishaps. We offer free, no-obligation diagnostics on all gadgets, as well as a low-price guarantee and 90-day warranty on all repairs. When tech breaks, we can fix it at nearly 700 uBreakiFix by Asurion stores across the U.S. and Canada, plus a network of more than 600 We Come to You mobile repair vehicles.
Visit uBreakiFix.com for more information.
What you'll do
- The Account Management Representative will build and maintain relationships with SMBs, ensuring client satisfaction and identifying opportunities for revenue growth. They will collaborate with internal teams to deliver exceptional service and achieve revenue targets.
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