Affinity Programs Student Assistant

This position will perform varied tasks in support of the success of Sun Devil Rewards, a program within the Alumni Engagement team with ASU Enterprise Partners (ASUEP). Sun Devil Rewards is Arizona State University’s mobile engagement and loyalty app for students, alumni, and other audiences. 

This position will report to the Senior Coordinator of Sun Devil Rewards and will work 15-25 hours per week during the fall and spring semester with extended hours during the summer, spring, and winter breaks.

What You'll Do:

• Responsible for catalog management; including but not limited to the processing, coordination, distribution, and redemption of rewards, on-site inspection of inventory, and preparing and maintaining weekly excel files and reports for internal processing and accurate tracking per established protocols

• Fulfills experiential rewards via logistical planning with unit offering the experience

• Creates reward descriptions using ASU Brand Standards and reward images using Canva

• Assists with creating promotional materials using Canva

• Facilitate quarterly decks summarizing program highlights, reward highlights and other campaign results 

• Answers customer service inquiries and feedback pertaining to the program, fulfillment, and technical issues using Salesforce Service Cloud and Sun Devil Rewards social media channels

• Monitors customer outreach identifying frequently asked questions (FAQs); develops boilerplate language to address FAQs efficiently

• Performs daily quality assurance checks; immediately reports malfunction or bugs via Jira

• Schedules in-app content via content management system

• Assists with promotional activities at various university events

• Documents processes and updates documentation as needed

• Participates in on-campus events and special projects as needed

• Other duties as assigned  

What You'll Need:

• Willingness to learn and ability to work well with others

• Comfort with digital environments and digital experiences

• Collaborative style, combined with the ability and desire to work in a team-based environment 

• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information

• Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone

• Ability to work both independently and as part of a team

• Problem solver who can take initiative and set priorities while being flexible 

• Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies

• Ability to represent the institution well

• An advocate’s belief in the vision of ASU as the New American University

• High attention to detail and thoroughness in completing assigned duties

• Highly organized and able to handle multiple projects

• Adept at navigating complex environments with evolving priorities and communication plans

Relevant Qualifications:

• A current student pursuing a degree in Business, Marketing, Communications, Entrepreneurship, Social Sciences, or related field

• Prior customer service experience

Preferred Education and Experience:

• Content management systems experience

ASU Enterprise Partners is an Equal Opportunity Employer