Patient Services, Reporting & Analytics Partner

When we put unexpected teams in the same room, we unleash bold thinking with the power to encourage life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.

Introduction to role

Drive a unified, data-driven view of the rare disease patient journey to accelerate access, elevate experience, and optimize Patient Services performance. As the Reporting & Analytics SME, you will generate, interpret, and communicate insights that inform near-term operations and long-term strategy—turning disparate data into actions that improve speed to approval, adherence, and patient/caregiver outcomes.

In this cross-functional role, you will partner with Patient Services leadership, Marketing, Market Access, and Field teams to design role- and therapy-specific dashboards, KPIs, and decision frameworks. You will build analytics products and standardized reporting for benefits verification, prior authorization, affordability, onboarding, and persistence; surface payer and site-of-care barriers; and enable proactive, compliant interventions.

The ideal candidate brings rare or ultra-rare analytics experience, fluency in HIPAA and data privacy, and a deep understanding of access dynamics (coverage, reimbursement, financial navigation, site of care, distribution). You combine technical rigor with clear storytelling—connecting signals to actions—and thrive in a matrix, embedding trusted, actionable insights into daily workflows.

Accountabilities

• Build standardized dashboards and ad‑hoc analyses; align on metric definitions for Patient Services Leadership and Marketing in RERT.
• Translate business requirements into technical solutions; own KPI tracking and contribute to business reviews and scorecards.
• Deliver deep‑dive analyses that generate actionable insights to guide strategy and operations.

• Analyze complex, multi‑source data to map the RERT patient journey, identify access barriers, and quantify experience drivers.
• Establish, track, and optimize Patient Services metrics for launches and competitive shifts; identify gaps and pivot tactics as needed.
• Quantify field engagement impact (visits, education, in‑services, programs) and link activities to outcomes, maintaining privacy.
• Manage analytics demand: triage requests from US commercial partners and proactively surface insights leadership needs.
• Synthesize findings and communicate recommendations clearly to technical and non‑technical stakeholders across all levels.
• Lead a systematic approach to capturing stakeholder requirements and prioritizing standard and ad‑hoc analytics.
• Recommend CRM/process enhancements to support PS initiatives; partner with Business Operations to integrate changes into the Data Warehouse and Data Governance frameworks.
• Ensure data readiness: clean, validate, and integrate analysis‑ready datasets; conduct data tests and troubleshoot issues under HIPAA and privacy controls.
• Develop automated analytical solutions and intuitive visualizations to improve business outcomes and patient experience.
• Manage analytical projects, including external vendors and IT partners; ensure delivery to timeline, scope, budget, and steering committee expectations.
• Operate as the subject matter expert, anticipating questions and providing timely decision support to leadership.

Essential Skills/Experience

• Bachelor’s degree
• 4+ years of insights and analytics experience is required
• 2+ years of hands-on experience with Python, R, SAS, SQL, etc. and dashboard tools such as Qlik, PowerBI, Tableau, etc.
• High proficiency in Microsoft Excel and PowerPoint
• Ability to quickly pick up new systems for information extraction
• Experience working in Hub, Patient Services, or Commercial pharmaceutical/biotech organizations
• Proficiency in data storytelling
• Strong interpersonal and collaboration skills as well as teamwork abilities
• Strong written and verbal skills
• Ability to quickly focus on critical issues while prioritizing current work
• Ability to manage multiple tasks/assignments to demanding deadlines with minimal supervision
• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

Desirable Skills/Experience

• Rare disease and/or Endocrinology or Oncology or Patient Services or commercial experience
• Competitive disruption and product launch experience
• Ability to drive innovation, automation, and continuous improvements in a fast-paced, data driven environment
• Working knowledge of statistical models, predictive models, and data/text mining algorithms
• High degree of creativity and innovation in developing novel approaches, processes, and methodologies in analyses and reporting
• Understanding of marketplace and economic forces and trends to better support advising on sound business decisions

Great People want to Work with us! Find out why:

• GTAA Top Employer Award for 10 years
• Top 100 Employers Award
• Canada’s Most Admired Corporate Culture
• Learn more about working with us in Canada
• View our YouTube channel

Annual base salary for this position ranges from $115,693.60 to $151,847.85. AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs.  In some cases, offers outside the range may also be considered to address unique circumstances.

In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role).  Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.

At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives.

Ready to lead and encourage? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

#LI-Hybrid

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Closing Date

Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact [email protected]. Alexion participates in E-Verify.