Customer Service Representative
full-time•El Monte•$0k - $0k
Summary
Location
El Monte
Salary
$0k - $0k
Type
full-time
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About this role
Customer Service Representative
Department: Ops - Member Services
Employment Type: Full Time
Location: 9700 Flair Drive, El Monte, CA 91731
Reporting To: Victoria Lara
Compensation: $20.00 - $25.00 / hour
Description
Astrana Health is looking for a Customer Service Representative I to join our fast and growing dynamic team.
*Must be fluent in Spanish (speaking only is ok).
Our Values:
*Must be fluent in Spanish (speaking only is ok).
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
What You'll Do
- Answer all daily telephone calls from members, providers, health plans, insurance brokers, collection agents and hospitals
- Collect Elicit information from members/providers including the problem or concerns and provide general status information
- Verify authorization, claims, eligibility, and status only
- All calls carefully documented into Company’s customer service module & NMM Queue system
- Member/Provider Service/Representative assists Supervisor and Manager with other duties as assigned
- Member outreach communications via mail or telephone
- Assist Member appointment with providers
- Resolve walk-in member concerns
- Able to provide quality service to the customers
- Able to communicate effectively with customers in a professional and respectful manner
- Maintain strictest confidentiality at all times
- Specialist termination notifications sent to members
- Urgent Medicare Authorization Approval – Notification to Medicare members
- Transportation arrangement for Medicare & Medi-Cal members
- Outreach Project Assignments
- Other duties as assigned
Qualifications
- Must be fluent in Spanish (speaking only is ok)
- High School Diploma or GED
- Experience using Microsoft applications such as Word, Excel and Outlook
- Experience working in customer service
- One year related experience and/or training; or equivalent combination of education and experience
You're a great for this role if:
- You have previous work experience working in a healthcare setting
Environmental Job Requirements and Working Conditions
- The national target pay range for this role is $20.00 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.
- This position will typically work Monday - Friday from 8:30am to 5:00pm Pacific Time.
- This is a remote role. The home office is aligned with your department at 9700 Flair Drive, El Monte, CA 91731.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Other facts
Tech stack
Customer Service,Spanish,Microsoft Word,Microsoft Excel,Microsoft Outlook,Communication,Confidentiality,Problem Solving,Documentation,Member Outreach,Appointment Scheduling,Healthcare Experience
About Astrana Health, Inc.
Astrana Health is a physician-centric, technology-enabled healthcare company committed to delivering access to high-quality, patient-centered care. Through its proprietary end-to-end technology platform, Astrana empowers providers to deliver more proactive, preventive care - improving patient outcomes, elevating patient experiences, improving the well-being of providers, and driving greater value.
Today, Astrana supports more than 20,000 providers and over 1.6 million Americans in value-based arrangements through its affiliated provider networks, management services organization, and primary, specialty, and ancillary care delivery clinics.
Together, Astrana is building what our healthcare system should be - one that delivers better care, better experiences, and better outcomes for all. For more information, visit www.astranahealth.com.
Team size: 1,001-5,000 employees
Website: http://www.astranahealth.com
LinkedIn: Visit
Industry: Hospitals and Health Care
What you'll do
- The Customer Service Representative will answer daily calls from various stakeholders, collect information, and document calls in the company's system. They will also assist with member outreach and resolve walk-in member concerns.
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Frequently Asked Questions
What does Astrana Health, Inc. pay for a Customer Service Representative?
Astrana Health, Inc. offers a competitive compensation package for the Customer Service Representative role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Service Representative do at Astrana Health, Inc.?
As a Customer Service Representative at Astrana Health, Inc., you will: the Customer Service Representative will answer daily calls from various stakeholders, collect information, and document calls in the company's system. They will also assist with member outreach and resolve walk-in member concerns..
Why join Astrana Health, Inc. as a Customer Service Representative?
Astrana Health, Inc. is a leading Hospitals and Health Care company. The Customer Service Representative role offers competitive compensation.
Is the Customer Service Representative position at Astrana Health, Inc. remote?
The Customer Service Representative position at Astrana Health, Inc. is based in El Monte, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Astrana Health, Inc.?
You can apply for the Customer Service Representative position at Astrana Health, Inc. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Astrana Health, Inc. on their website.