About this role
Sales Executive, Customer Retention for a large client - Spanish speaker
Location, Amsterdam. 2 days office and 3 days home based.
Fixed term contract – 7 months
The opportunity:
Answering calls from customers who want to cancel their mobile and gadget insurance, you’ll help them protect the things that matter most. As the voice of some of the biggest brands in telecoms, you’ll go out of your way to support over 8 million customers with their lost or broken devices. By taking ownership of each query, you’ll build rapport with customers and put them at ease.
We're looking for great people—strong communicators and attentive listeners who enjoy helping others and take pride in their work.
Main responsibilities are;
This role is to deliver excellent service to our customers and maximize opportunities within the sales function.
You will be responsible for retaining customers and setting up new policies on none advised basis using a structured script.
To achieve individual KPI’s and sales targets
Follow a script on all calls and be compliant with the business process
Put the customer at the centre of everything you do and deliver fair customer outcomes
Use retention skills to convert customers who are calling to cancel their insurance
Provide excellent customer service in line with our Quality Assurance Guidelines
Be thorough and organized in the tracking of all calls and information
The ideal candidate will have the following skills, knowledge and expertise;
Fluent in Spanish is essential plus proficient in English
Excellent Customer Care Skills
Professional attitude
Able to follow a scripted process
Compliant with business processes at all times
Ability to stay motivated whilst working in a repetitive environment
Experience in a Call Centre
Support the customer service areas when applicable
Benefits & Training
Monthly commission Scheme
Premium free pension and WIA insurance
Flexible Working
A net fixed home - work travel allowance based on your travel distance
A net fixed working from home allowance
28 holidays
Internal Wellbeing Programme
Udemy Learning
Learning and Development opportunities
At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.
Who are we?
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.
Company Values;
Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.
We look forward to receiving your application!
Other facts
About Assurant
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
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What you'll do
- The role involves delivering excellent service to customers and maximizing sales opportunities. You will be responsible for retaining customers and setting up new policies while following a structured script.
Ready to join Assurant?
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