Customer Service Associate – Czech & Dutch/German Speaker

Amsterdam – Hybrid (2 days office / 3 days home)

€2.400 gross per month + holiday allowance + benefits

• Are you an active listener who has a passion for helping others?

• Are you a problem solver who likes to put a smile on a customers face?

• Would you like to work for a large brand name in the Netherlands

If so, Assurant could be the perfect place for you to start your new career!

The Opportunity: 

The purpose of the Customer Service Associate role is to be the first point of contact with our customers within the organization. You will represent a big telecoms brand in Europe and will be responsible for providing a complete service to our customers which primarily is call taking but does include policy administrating, data upload and claims assessing of moderate complexity in line with the company’s standards.

We are looking for native Czech speakers who also speak Dutch or German at a high level (C1), and who have strong communication and listening skills. You will help customers protect what matters most by supporting them when their mobile phone or device is lost, stolen, or damaged.

This is an exciting opportunity of growth within Assurant.

Why join us:

• Comprehensive training: We provide full training to prepare you for success in your role.

• Flexibility: we want to support a hybrid work approach with options to work from the office and home. We pay an allowance when you work from home and when you travel to the office so we have you covered!

• Balance is important - so we offer 28 days of holiday plus public holidays, which will increase if no absence in the year

• We care about your well-being – we pay you a monthly allowance for your care & welfare and we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.

• A multitude of benefits including premium free pension, bonus schemes, premium free WIA insurance, internal recognition, rewards, and incentives plus lots more! We even give you an allowance on your birthday!

Competitive salary and benefits package to include;

• €2.400 gross per month

• 8% holiday allowance

• Annual bonus paid in December

• Premium free pension and WIA insurance

• Travel & working from home allowance

• Care & welfare allowance (€45 net per month)

• €50 net on your birthday!

• Internal Wellbeing Programme

• Online Learning

• Learning and Development opportunities

At Assurant, we are passionate about Diversity, Equity & Inclusion. Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.  

We look forward to receiving your application

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