Role Summary

The Business Unit System Analyst supports electronic payments to insurance

carriers, with a focus on enhancing system efficiency, ensuring compliance, and

driving growth. This role supports the HOIPremiumDirect team to recommend

and implement improvements in processes, data, and carrier interactions.

Key Responsibilities

System & Data Analysis

• Review payment history and carrier success rates to ensure proper system

functionality and performance.

• Conduct root cause analysis to identify system bugs, process gaps, enhancement

opportunities.

• Monitor data volumes and investigate significant changes or anomalies.

Requirements & Documentation

• Gather, write, and manage requirements for system changes, ensuring

alignment with business needs and stakeholder impacts.

• Develop and maintain clear documentation, including user guides, quick

references,  and release notes.

Problem-Solving & Continuous Improvement

• Research and resolve moderately complex data issues.

• Recommend improvements to processes and systems based on findings.

• Collaborate with business leads, product owners, and carrier partners to

implement solutions.

Project Support

• Manage and support projects, adapting quickly to shifting priorities.

• Provide hands-on support wherever needed to improve data quality and system

performance.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration or related field.

• Minimum 2 years of SQL/data query experience.

• At least 2 years as a Business Analyst or 2 years in the insurance industry.

Core Abilities

• Strong analytical and decision-making skills with the ability to process time-

sensitive data.

• Highly organized with the ability to prioritize and manage multiple tasks

independently or in a team.

• Flexible and adaptable to shifting business needs and priorities.

Preferred Skills & Experience

• Knowledge of insurance tracking and mortgage loan servicing.

• Strong attention to detail with the ability to connect details to the bigger picture.

• Experience breaking down complex processes into clear steps and decisions.

• Proficiency in Microsoft Office tools (Excel, PowerPoint, Visio, etc.) for process

mapping, reporting, and presentations.

• Strong written and verbal communication skills to explain technical and

business concepts to diverse audiences.

• Ability to balance both business and technical perspectives.

• Previous business or process analysis experience.