Customer Success Manager
on-site•San Francisco•$150k - $220k
About this role
What we're looking for?
We need someone with 2+ years of experience in Customer Success, Account Management, or Implementation who has a proven track record of building systems and processes from scratch. You should be comfortable in a fast-moving, ambiguous startup environment and have a history of managing multiple customers and driving retention and expansion. Bonus points if you have experience in healthcare technology or supporting medical practices.
What you'll do:
Own customer relationships, serving as the primary point of contact for clinic operators and partners to ensure they get exceptional value from Assort.
Take ownership of customer adoption and outcomes by helping them implement best practices and translating insights into measurable improvements.
Work closely with Product, Engineering, and Operations to advocate for customer needs and influence our product roadmap.
Design and refine scalable playbooks, processes, and tools to deliver efficient, consistent, and high-quality support.
Develop long-term, trusted partnerships that drive retention, expansion, and customer advocacy.
Be a foundational member of the customer success team, shaping how the function evolves as we scale.
About Assort Health
Assort is led by Jeff [https://www.linkedin.com/in/jefferyliu300/] (former Head
of Product Engineering at health tech company valued at 6B Athelas/Commure
[https://www.athelas.com/], first non-founder engineer at Cameo, engineer at
Facebook, Duke grad) and Jon [https://linkedin.com/in/jonxwang] (Founder of
Shimmer [https://shimmer.care/] YC S21, 7 publications in healthcare AI, former
UCSF med student, Stanford grad in top 3%).
Ready to join Assort Health?
Take the next step in your career journey
Frequently Asked Questions
What does Assort Health pay for a Customer Success Manager?
Assort Health offers a competitive compensation package for the Customer Success Manager role. The salary range is USD 150k - 220k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Success Manager do at Assort Health?
The Customer Success Manager role at Assort Health involves What we're looking for? We need someone with 2+ years of experience in Customer Success, Account Management, or Implementation who has a proven track record of building systems and processes from scra...
Is the Customer Success Manager position at Assort Health remote?
The Customer Success Manager position at Assort Health is based in San Francisco, United States and is on-site. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Success Manager position at Assort Health?
You can apply for the Customer Success Manager position at Assort Healthdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.