Commercial Operations Lead

We're looking for a Commercial Operations Lead with 3+ years of experience to build and run the operating infrastructure for our Health Systems business. This is the first dedicated commercial operations hire on the health systems side, and you'll have significant latitude to design systems, processes, and rhythms from the ground up.This isn't a back-office reporting role. You'll sit at the center of our health system commercial motion, working directly with the Co-CEO and Area Vice Presidents to drive pipeline discipline, deal strategy rigor, and cross-functional execution. You'll be in the room during pipeline reviews, close to the deals, and accountable for making sure our team operates at the level that enterprise health system buyers expect.What will you be doing?Commercial operating rhythmDesign and run weekly pipeline reviews, deal strategy sessions, and forecast cadences for the health systems teamEnforce Salesforce hygiene: deal stage definitions, exit criteria, next step quality, and deal strategy documentationHold Area Vice Presidents accountable to process without creating bureaucracy. You know the difference.Build the internal reporting that tells the health system pipeline story to leadership and the board with data, not anecdotesSalesforce reporting and analyticsBuild and maintain dashboards and reports for pipeline health, deal velocity, stage conversion, and team activityPartner with RevOps on shared infrastructure while owning health-system-specific views and reporting needsClean up and maintain product analytics so we know exactly what we're selling, what we're not, and where the white space is across accountsOnboarding, enablement, and competitive intelligenceBuild the AVP onboarding program from scratch: first 30/60/90 days, account planning frameworks, deal strategy templates, and health system buyer educationTranslate how our leadership coaches deals into repeatable enablement content that up-levels the entire teamOwn competitive intelligence as an ongoing function, maintain sell-against materials, and feed insights into deal strategyCross-functional projects and deal supportWork with Client Success to design and run platform experiments with existing clients that generate referenceable case studies for health system prospectsOwn conference and event operational accountability: meeting scheduling, post-event follow-up accountability, and pipeline attributionCreate a Health Systems deal desk and pricing governance as health system contracts grow in complexity: tracking terms across deals, ensuring consistency, and flagging risk