What we're looking for?
We need someone with 2-4 years of experience in Consulting, BizOps, or Account Management/Customer Success who has a track record of translating business needs into technical requirements and improving operational processes. You should be comfortable operating in ambiguous, fast-paced environments with an entrepreneurial mindset. Bonus points if you have experience leading product implementations or working with customer service tools like Zendesk or Intercom.
What you'll do:
- Lead customer onboarding and implementations autonomously to ensure a seamless transition to our platform.
- Take ownership of customer feedback and issues, managing them directly to drive resolution and identify product improvements.
- Work closely with the Operations Analyst and Engineering teams to support product QA, build insightful reporting, and execute on new features.
- Drive automation and scalability by building and refining internal tools, systems, and workflows.
- Lead the expansion of customer relationships and contracts by communicating clear business value.
- Develop and scale foundational processes from scratch to support our rapid growth.