About this role
Description
Work Location: 15234 S Harlem Ave, Orland Park IL 60462
PTO, Holiday pay, and a comprehensive benefits package!
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Pet Insurance
- Health savings account
- Paid sick time
- Paid time off
- Paid holidays
- Profit sharing
- Retirement plan
GENERAL SUMMARY
M-F, Day shift. 30-40 scheduled hours per week. Starting range: $23.00-25.75.
The Surgery Scheduler schedules and preauthorizes surgeries and specialized procedures for the physician/medical practice including the scheduling of follow up appointments in the office. The Surgery Scheduler reviews pre-op tests required, medications, allergies, and medical history with patient. Understands insurances and manages pre-certifications required for obtaining benefits. The Surgery Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Scheduler will multitask and handle obstacles with outstanding customer service skills.
Requirements
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
- Schedules office, surgery centers and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
- Pre-authorizes surgeries through insurance companies and schedules procedures at the designated facility and accurately enters information into the scheduling system.
- Maintains a surgical log for statistical analysis.
- Provides pre-surgical packets to patients confirming date and pre-operative instructions.
- Responsible for coordinating with the surgical facilities for any special equipment or personnel needed for the surgery.
- Ensures all pre-operative labs are ordered, tracked for completion and scanned correctly into the patient’s electronic medical record.
- Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
- Responsible for auditing the automated phone system each day to ensure the call information has been correctly changed and the phone call schedules changed if necessary.
- Verifies and re-verifies scheduling for accuracy before schedules are published.
- Interfaces with appropriate surgery center and hospital staff to ensure a cohesive working relationship in providing patient care services.
- Must treat our patients and our referring physicians with the utmost courtesy and respect whether in person or on the phone.
- Maintains patient confidentiality.
- Performs other position related duties as assigned.
- Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
- N/A
KNOWLEDGE | SKILLS | ABILITIES
- Knowledge in healthcare systems operations such as EMR.
- Knowledge of database management.
- Knowledge of medical terminology, healthcare coding systems, and clinics functions.
- Knowledge of governmental regulations and compliance requirements.
- Knowledge of Medicare, Medicaid, managed care, and other third-party payer’s guidelines.
- Delivers exceptional patient service throughout all interactions.
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail.
- Customer-oriented with ability to remain calm in difficult situations.
- Display exceptional customer service skills.
- Delivers exceptional patient service throughout all interactions.
- Skill in using computer programs and applications including Microsoft Office.
- Ability to build relationships with patients and display empathy and compassion to patients.
- Ability to work independently and manage deadlines.
- Ability to work with other team members and patients in a courteous and cooperative manner.
- Complies with HIPAA regulations for patient confidentiality.
- Complies with all health and safety policies of the organization.
- Customer-oriented with ability to remain calm in difficult situations.
EDUCATION REQUIREMENTS
- High School Diploma or equivalent required.
EXPERIENCE REQUIREMENTS
- Minimum of one year scheduling experience in a surgery center and/or medical office setting.
REQUIRED TRAVEL
- N/A
PHYSICAL DEMANDS
Carrying Weight Frequency
1-25 lbs. Frequent from 34% to 66%
26-50 lbs. Occasionally from 2% to 33%
Pushing/Pulling Frequency
1-25 lbs. Seldom, up to 2%
100 + lbs. Seldom, up to 2%
Lifting - Height, Weight Frequency
Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs. Seldom: up to 2%
Other facts
About Associated Urological Specialists
AUS is comprised of 17 Board-Certified Urologists in an integrated Urology group in the Southwest Chicago suburbs. It is overseen by a 10-member physician Board of Directors and 3 Executive Committee Members. AUS physicians and staff serve more than 37,000 unique patients each year through accessible, high quality health care, research and education. With its own Diagnostics, Center for Prostate Cancer, Pathology Center, In-House/DME dispensary and has over 120 employees in 8 locations in the southwest suburbs, AUS is recognized for innovative practices and quality care. AUS is also a LUGPA member group.
At AUS, our company’s Mission Statement is to provide the most integrated system of advanced, accountable, and compassionate urologic care in the southwest Chicagoland area. AUS is a unified groups of professionals committed to providing comprehensive urological care and services to our patients and their families. Our team of physicians and staff is fully dedicated to our collective mission, “To Deliver, The Highest Quality, and Most Compassionate State-of-the-Art Urological Care Available Today”. Dedication to fulfilling our collective mission is measured and reinforced throughout the organization by referring back to a simple word guiding our daily efforts, CARE.
Compassion Patient Care is driven by the Compassion each Physician and Employee has for each patient, their families and the community.
Accountability We take pride in our successes and continually strive to improve patient care.
Respect Our Physicians and Employees are our greatest asset. We recognize and value the contributions of each member of your healthcare team.
Excellence Utilizing the latest technology and cutting edge treatments, we seek to address the healthcare needs and promote a better quality of life for each patient.
What you'll do
- The Surgery Scheduler is responsible for scheduling surgeries and specialized procedures, as well as managing pre-authorizations and follow-up appointments. They must ensure accurate information is entered into the scheduling system and maintain communication with patients and medical staff.
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