About this role
Description
Work Location: 10400 Southwest Highway 1st Floor Chicago Ridge, IL 60415
PTO, Holiday pay, and a comprehensive benefits package!
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Pet Insurance
- Health savings account
- Paid sick time
- Paid time off
- Paid holidays
- Profit sharing
- Retirement plan
GENERAL SUMMARY
Full Time, Monday-Friday- 35-40 hours per week. Starting range $20.00-23.00. The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
- Welcomes and greets all patients and visitors, in person or over the phone.
- Is responsible for keeping the front desk area clean and organized.
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
- Collects outstanding patient balances.
- Obtains referrals and authorizations when required.
- Scans incoming faxes, consents, reports, and all other patient information into patient chart.
- Generates batch transmittal reports for each day.
- Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
- Schedules follow up services and office visits for patients.
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Ensures proper hand off of responsibilities once their task is completed.
- Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
- Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
- Consistently demonstrates good use of time and resources.
- Ensuring that all medical records are accurate and complete.
- Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
- N/A
KNOWLEDGE | SKILLS | ABILITIES
- Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
- Ability to answer multiple incoming telephone calls.
- Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
- Customer-oriented with ability to remain calm in difficult situations.
- Ability to work independently and manage multiple deadlines.
- Ability to comprehend established office routines and policies.
- Ability to keep financial records and perform mathematical tasks.
- Knowledge of Medical Terminology.
- Excellent verbal and written communication skills.
- Proficient interpersonal relations skills.
- Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
- Ability to navigate online health insurance portals to verify benefits.
- Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
- Complies with HR confidentiality standards.
Requirements
EDUCATION REQUIREMENTS
- High School Diploma or equivalent required.
- Some college work preferred.
EXPERIENCE REQUIREMENTS
- Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
- Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
- N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%
Other facts
About Associated Urological Specialists
AUS is comprised of 17 Board-Certified Urologists in an integrated Urology group in the Southwest Chicago suburbs. It is overseen by a 10-member physician Board of Directors and 3 Executive Committee Members. AUS physicians and staff serve more than 37,000 unique patients each year through accessible, high quality health care, research and education. With its own Diagnostics, Center for Prostate Cancer, Pathology Center, In-House/DME dispensary and has over 120 employees in 8 locations in the southwest suburbs, AUS is recognized for innovative practices and quality care. AUS is also a LUGPA member group.
At AUS, our company’s Mission Statement is to provide the most integrated system of advanced, accountable, and compassionate urologic care in the southwest Chicagoland area. AUS is a unified groups of professionals committed to providing comprehensive urological care and services to our patients and their families. Our team of physicians and staff is fully dedicated to our collective mission, “To Deliver, The Highest Quality, and Most Compassionate State-of-the-Art Urological Care Available Today”. Dedication to fulfilling our collective mission is measured and reinforced throughout the organization by referring back to a simple word guiding our daily efforts, CARE.
Compassion Patient Care is driven by the Compassion each Physician and Employee has for each patient, their families and the community.
Accountability We take pride in our successes and continually strive to improve patient care.
Respect Our Physicians and Employees are our greatest asset. We recognize and value the contributions of each member of your healthcare team.
Excellence Utilizing the latest technology and cutting edge treatments, we seek to address the healthcare needs and promote a better quality of life for each patient.
What you'll do
- The Patient Service Representative I is responsible for providing exemplary customer service and ensuring a seamless patient experience. This includes coordinating clerical tasks such as answering phones, greeting patients, scheduling appointments, and managing patient intake and checkout processes.
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