About this role
POSITION SUMMARY
Assists the Capitol Place General Manager in directing the efficient operation of the Capitol
Place residential complex. Performs assigned duties related to the management and maintenance of the Capitol Place building facilities, resident accommodations, and terms of occupancy.
Assists in establishing and developing personnel, administrative, and maintenance standards.
Assists in the preparation, review and analysis of financial statements and budgets. Performs the duties of the General Manager in his absence. Ensures safety of residents, guests and employees by holding safety training classes and maintaining the building security system and procedures.
Review and approve incident reports.
DUTIES AND RESPONSIBILITIES
- Essential Job Duties:
- Provides luxury, first class, personal customer service to all Capitol Place owners and
residents:
- Bell services
- Room service deliveries
- Concierge “like” services
- Maintain order, enforce all Capitol Place rules, regulations, and policies, and insure
the observance of applicable laws. Reports all discrepancies and infractions to the
General Manager. - Patrol all lobbies, corridors, public restrooms, and other areas to detect
violations. - Investigate disturbances, complaints, and accidents.
c. Confer with management - Interview guests and employees
- Warn or trespass violators
- Caution careless persons
- Render and obtain assistance for accident victims, and document information via
incident reports.
- Marginal Job Duties:
- As a first responder to emergency situations, the Residential Specialist must be
able to rapidly ascend multiple flights of stairs and assist emergency and law
enforcement personnel as need.
SUPERVISION
- Supervision Exercised:
Shift Leads (1 per shift) will supervise each of three (3) shifts.
- Supervision Received:
Receives general supervision from General Manager, and Operations Manager.
MINIMUM QUALIFICATIONS
- Experience:
Prefer at least one (1) year experience in hospitality or condo security. Customer service background desired.
- Knowledge:
Able to read, write, type, give and receive oral reports. Computer literate, type 25 wpm, report writing. Good human relations and leadership skills. The ability to effectively
communicate over the telephone lines and portable equipment. Effectively and cordially communicate with management, residents, resident guests, visitors, employees and law enforcement authorities. Ability to lift and/or move a 75-lb. person in emergency
situations. Team oriented and display a positive, service oriented attitude towards our
residents, guests/visitors, employees and our company.
- Education/Training:
High school diploma or equivalent. Valid driver’s license, clean driver’s abstract. CPR, First Aid, and AED certified. Current State Guard Card.
Other facts
About Associa
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
What you'll do
- The Residential Specialist assists in managing the Capitol Place residential complex, ensuring efficient operations and safety for residents and guests. They provide luxury customer service, enforce rules, and respond to emergencies.
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