Job Summary:
This individual will serve as a liaison between the HOA management company and the residents while maintaining community standards. This role requires someone who is organized, detail-oriented, has excellent customer service skills, and is ready to play a key role in the success of a dynamic community. This dedicated individual will provide essential administrative support to our property management team with a primary focus on fostering a positive residential experience and ensuring smooth HOA operations in Frisco, TX.

What We Offer:
Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, as well as support with wellness and development initiatives, and more. We have been designated a Great Place to Work® for six consecutive years, and many of our locations have also been recognized as Best and Brightest Companies to Work For.

Compensation: 

$21.00 per hour; direct experience is highly considered.

How Our Employees Make an Impact:
Our Administrative Assistants are the heart of our property management operations, making a significant impact through:

• Serving as the first point of contact for residents, addressing inquiries, concerns, and complaints professionally and efficiently.
• Providing crucial administrative support to the Association Manager, ensuring smooth day-to-day operations.
• Communicating HOA policies, rules, and upcoming events via newsletters, emails, and community meetings.
• Maintaining accurate records, preparing reports, and assisting with documentation to support effective property management.
• Managing calendars, scheduling appointments, and coordinating meetings to optimize the team’s productivity.
• Mediating disputes and assisting in resolving resident concerns in accordance with community regulations.
• Maintaining databases for amenity access cards and gated entry systems (toll tags, windshield stickers, codes, and resident updates).
• Handling access card and reservation applications for association amenities and new owner/leasing welcome packets.
• Building positive relationships with clients, residents, and vendors, demonstrating a commitment to excellent customer service.
• Creating and distributing marketing materials such as flyers, emails, websites, and newsletters to promote community events and updates.
• Conduct weekly inspections of residential properties for compliance with HOA rules and regulations.
• Tracking and reporting ongoing property compliance concerns to ensure timely resolution.

• Prior experience in HOA management, property inspection, community relations, or administrative support.
• Strong interpersonal and communication skills, able to address resident concerns effectively.
• Familiarity with HOA governing documents, policies, and building codes is a plus.
• Detail-oriented with the ability to document findings and prepare reports accurately.
• Strong problem-solving abilities and conflict resolution skills.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Ability to communicate with multiple stakeholders, for example community managers, vendors, peers, clients.
• Able to work effectively with others in person and in group settings.
• Able to prioritize, manage time, and meet deadlines.
• Able to interpret verbal and/or written instructions at a proficient level.
• High School Diploma or GED Required.
• At least one year of directly related or closely related experience.
• Ability to work effectively in an on-site office setting.