About this role
The General Manager is responsible for the full operational oversight of a 1,500‑unit rent-stabilized residential portfolio located in the Sunnyside/Woodside neighborhoods of Queens. This is a full‑time, on‑site leadership position requiring deep knowledge of rent‑stabilized housing, building operations, staff management, and regulatory compliance. The portfolio consists of 38 five‑story walk‑up buildings, each more than 100 years old and equipped with its own boiler.
Key Responsibilities
Regulatory & Administrative Management
- Maintain thorough knowledge of rent‑stabilization laws, DHCR requirements, and local housing regulations.
- Ensure full compliance with all legal, regulatory, and reporting obligations.
- Oversee collections, tenant accounts, and arrears management.
- Manage payroll for all site employees.
- Utilize Yardi and AvidXchange for financial, operational, and invoicing functions.
Operations & Maintenance
- Direct and oversee the day‑to‑day operations of all 38 buildings, ensuring a high standard of maintenance and safety.
- Manage ongoing and planned capital improvement projects, including:
- Gas pipe replacement
- Roof replacements
- Facade work
- Mechanical and structural upgrades
- Coordinate and supervise 3rd‑party contractors for apartment and building renovations.
Leasing & Marketing
- Oversee the renovation, marketing, and leasing of all vacant units.
- Work closely with ownership and/or leasing personnel to ensure competitive and timely unit turnover.
Financial Management
- Prepare and manage annual budgets, track operating expenses, and ensure cost‑effective operations.
- Negotiate and manage vendor contracts.
- Support ownership with long‑term capital planning.
Staff Leadership & Supervision
- Supervise and support:
- 25 handymen and porters
- 6 office staff members
- Ensure high performance through training, delegation, and ongoing evaluation.
- Maintain strong communication across all departments and foster a professional, accountable workplace culture.
Salary Requirements: $120,000.00 to $140,000.00
- Extensive experience managing rent‑stabilized, multi‑building residential portfolios.
- Strong knowledge of NYC housing regulations and compliance standards.
- Demonstrated ability to manage large field and office teams.
- Proficiency with Yardi and AvidXchange platforms.
- Strong organizational, communication, and problem‑solving skills.
Other facts
About Associa
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
What you'll do
- The General Manager oversees the operational management of a 1,500-unit residential portfolio, ensuring compliance with regulations and high standards of maintenance. Responsibilities include managing staff, financial operations, and capital improvement projects.
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