With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is looking for an Office Manger to join our team in Draper, UT. The Office Manager is responsible for overseeing daily office operations and supervising administrative staff within the HOA management office. This role ensures efficient workflows, consistent homeowner communication, compliance with company and association policies, and high-quality customer service. The Office Manager serves as a central point of coordination between management, staff, vendors, and Board leadership.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Key Responsibilities

Office Operations & Administration

• Oversee daily office operations to ensure efficiency, organization, and professionalism


• Develop, implement, and maintain office procedures, workflows, and internal controls


• Ensure timely response to homeowner inquiries and correspondence


• Manage office schedules, coverage, and task prioritization


• Maintain organized digital and physical records in accordance with company standards

Staff Supervision & Leadership

• Supervise, train, and support administrative and support staff


• Assign tasks, monitor workloads, and ensure accountability


• Provide guidance, coaching, and performance feedback to staff


• Foster a collaborative, respectful, and service-oriented work environment


• Act as a first point of escalation for staff questions or issues

Homeowner & Board Support

• Ensure professional and consistent communication with homeowners


• Assist with preparation of Board materials, reports, and correspondence as needed


• Support Community Managers with administrative needs and follow-up items

Financial & Vendor Support

• Assist with invoice processing, tracking, and follow-up


• Coordinate with vendors for office-related services and supplies


• Monitor office expenses and maintain budget awareness


• Support accounting and management teams with documentation and reporting

Compliance & Quality Control

• Ensure adherence to company policies, HOA governing documents, and legal requirements


• Monitor service standards and implement improvements as needed


• Maintain confidentiality of sensitive homeowner, Board, and financial information

Requirements

• Minimum 3–5 years of office management or supervisory experience


• Strong leadership, organizational, and communication skills


• Proficiency in office software, databases, and HOA management systems


• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment


• Professional demeanor with strong customer service skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.