Associa is hiring an Assistant General Manager for its large-scale, 55+ active adult community in Fredericksburg, VA. 

Position Summary
The Assistant General Manager supports the General Manager in the day-to-day administration, operations, and leadership of the community association. This role ensures smooth and efficient execution of financial functions, facilities and project oversight, governance activities, homeowner relations, and vendor management. The ideal candidate is a proactive, detail-oriented professional with strong customer service skills, operational judgment, and a thorough understanding of community association management.

The Assistant General Manager serves as a key point of contact for residents, vendors, committees and board members and helps ensure that the community is maintained to high standards in accordance with governing documents, policies, and applicable regulations.

Key Responsibilities

Operations Management
• Maintain positive and responsive owner and resident relations through effective communication and service.
• Supervise community personnel, including administrative, maintenance, and customer service staff, under the direction and authority of the General Manager.
• Ensure the property’s appearance, operations, and service levels meet established standards.
• Coordinate daily operational activities across community groups, resident-led programs, committees, and contracted service providers.
• Respond promptly to homeowner concerns, requests, and inquiries.

Financial Management
• Assist with annual budget development, financial planning, and long-range forecasting.
• Monitor financial performance, including expense tracking, invoice processing, and reporting.
• Prepare and review financial documentation for leadership and board meetings.
• Maintain accurate financial, administrative, and operational records in compliance with company and association standards.

Facilities Management
• Oversee facility operations including building systems, common areas, inspections, and maintenance requirements.
• Ensure adherence to safety protocols, preventive maintenance schedules, and compliance with regulatory and community standards.
• Identify facility needs and recommend improvements or corrective actions.

Project Management
• Coordinate and support capital and operational projects from planning through completion.
• Assist with budgeting, contract development, and vendor scheduling for project activities.
• Track project timelines, deliverables, and outcomes to ensure alignment with scope and budget.
• Maintain communication with homeowners, staff, and contractors throughout project phases.

Governance & Board Support
• Attend, support, and prepare materials for board and committee meetings.
• Compile board packets, operational reports, community updates, and documentation.
• Assist with implementing board directives, policy updates, and governing document compliance.
• Support elections, hearings, annual meetings, and governance activities.

Vendor & Contract Management
• Support the RFP process, including drafting scopes, evaluating bids, and recommending vendors.
• Monitor vendor and contractor performance to ensure compliance with contract terms.

Compliance & Community Standards
• Conduct regular property inspections to enforce architectural and community standards.
• Issue, track, and follow up on compliance notices and violations.
• Educate residents on guidelines, rules, and governing documents.
• Maintain documentation and records related to inspections, violations, and resolutions.

Communication & Reporting
• Prepare weekly, monthly, and quarterly operational updates as required.
• Draft newsletters, homeowner notices, and project or maintenance updates.
• Maintain strong communication channels with residents, vendors, and board members.

Qualifications
• 3–5 years of experience in community association management, property management, residential services, or hospitality.
• Supervisory experience strongly preferred.
• Strong customer service and resident-facing communication skills.
• Ability to interpret financial statements and budgets.
• Effective project management and multitasking abilities.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to develop professional correspondence and operational reports.
• Working knowledge of HOA operations, CC&Rs, and architectural compliance standards.
• Preferred certifications: CMCA, AMS, PCAM, CAI M-100 or higher coursework.

Work Environment & Additional Requirements
• On-site role requiring regular walking inspections of community grounds and facilities.
• Frequent interaction with residents, staff, and service providers.
• Occasional evening or weekend work required for board meetings, events, or project needs.
• Ability to operate standard office equipment (computers, copiers, printers, telephone systems).

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