About this role
Technical Service Coordinator with previous customer service experience needed on-site in Kenosha, WI.
Job Duties
- Interfacing with customers via phone and email for incoming door parts inquiries
- Generation of quotes
- Process warranty parts requests
- Act as liason between customers, technical service and warehouse
- Maintain working knowledge of product configurations and identification
What we are looking for:
- Associates’ degree or equivalent experience in customer service, technical support or parts processing
- Two+ years experience in a parts sales, order processing or technical customer support
- Knowledge of Microsoft 365 programs, CRM and ERP/JDE strongly preferred
4Front Engineered Solutions is a leader in the door and docking industry. This role supports High Performance Doors, under the brand names Dynaco, Albany, and TKO, on-site in the Kenosha, WI facility.
Why apply?
Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
Innovation: You embrace challenges and want to drive ambitious change.
Integrity: You are results-oriented, reliable, straightforward and value being treated accordingly.
#LI-onsite
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Other facts
About ASSA ABLOY
Let’s create a safer and more open world – together!
ASSA ABLOY is the global leader in access solutions with sales of SEK 150 billion and 63,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world.
We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have responsibilities to grow with and opportunities to explore? Join us!
What you'll do
- The coordinator will interface with customers via phone and email regarding incoming door parts inquiries, generate quotes, and process warranty parts requests. This role also involves acting as a liaison between customers, technical service, and the warehouse while maintaining product knowledge.
Ready to join ASSA ABLOY?
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