ASRC Federal is seeking an Incident Support Manager for a critical government contract. 

U.S. Customs and Border Protection (CBP) serves as a premier law enforcement agency enhancing the nation's safety, security, and prosperity through collaboration, innovation, and integration. With approximately 64,000 employees, CBP is one of the world's largest law enforcement organizations.

CBP’s mission to secure America’s borders, facilitate lawful trade and travel, and support national security depends on uninterrupted, secure, and responsive network operations.  The NOC (Network Operations Center) and WNOC(Wireless NOC) form the backbone of CBP’s technological capabilities, enabling real-time monitoring, incident management, and operational continuity 24 hours a day, 7 days a week, 365 days a year.  These services are not merely supportive – they are foundational.  Without secure and operational network infrastructure, CBP cannot function. 

The CBP NOC/WNOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians.  The facilities are located the Ashburn, Virginia, Springfield, Virginia, and in Orlando, Florida, and staffed as active/active operations centers.   The primary NOC worksite is in Springfield & Ashburn, Virginia. 

The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations.  Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts.  Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents.  Will act at the contract Point of Contract (POC) for all Major Incident support and coordination.  Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process.  Is the representative for the first stage of escalation for Incidents.  Responsible for managing Tier 1 and Tier 2 incident responses.  Responsible for ensuring that all incidents are properly resolved and closed.  Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process.

The Incident Support Manager highly desired qualifications are:

• Relevant certifications such as ITIL v3, CCNA, CCNP, CIM 
• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.     
• A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.  
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).  
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. 
• Showcase leadership abilities by managing projects and teams.  
• Be proficient in project management and have knowledge of security and compliance issues. 
• Current, active EOD (Entry On Duty) for the DHS Background check

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.