Summary
Location
Punta Gorda
Salary
$0k - $0k
Type
full-time
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About this role
Patient Care Consultant
At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and career growth opportunities will help you thrive in your career. When you join our team as a Patient Care Consultant, you will have the opportunity to give back to communities and positively impact patients’ lives by helping them through their smile transformation journey.
Job Type: Full-time
Salary: $20 – $25/hour + incentive opportunity up to $6,000/month
At Aspen Dental, we put You First. We offer:
- A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
- Career development and growth opportunities to support you at every stage of your career
- A fun and supportive culture that encourages collaboration and innovation
- Free Continuous Learning through TAG U
How You’ll Make a Difference
As a Patient Care Consultant, you will as the primary treatment plan advisor for patients. You’ll guide them through their smile transformation by combining empathy with consultative sales skills to help patients commit to treatment with confidence.
- Consult with patients on recommended treatment plans and product offerings, explaining options in clear, compassionate terms as outlined by the clinician
- Build trust and patient confidence by overcoming objections with empathy, education, and financial clarity
- Create and present customized payment plans tailored to each patient’s financial needs
- Act as the patient’s primary point of contact after their initial visit, answering questions and providing ongoing guidance
- Support treatment acceptance by applying consultative sales techniques that connect patient needs with appropriate solutions
- Follow up with patients to encourage treatment decisions and ensure timely communication
- Track and report on KPIs (e.g., consult-to-acceptance rates, follow-up conversion, payment plan adoption) while leveraging CRM tools to document interactions and monitor follow-ups
- Partner with the dental team to deliver high-quality, patient-first experiences that align with company policies, regulations, and dental board standards
- Collaborate with the Regional Sales Manager to refine consult approaches, improve close rates, and stay current on product offerings, promotions, and financing options
- Identify opportunities for additional services or products that enhance patient outcomes and practice performance
- Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience
- Deliver an exceptional patient experience with every interaction—supportive, transparent, and compassionate—building loyalty and trust in Aspen Dental
Qualifications
- 2+ years of experience in consultative sales, patient care coordination, or customer service (healthcare or retail sales preferred)
- Proven track record of meeting or exceeding sales or conversion goals
- Excellent communication, interpersonal, and objection-handling skills
- Ability to simplify clinical recommendations into patient-friendly language
- Strong organizational and time-management skills; comfortable using CRM or patient management systems
- Patient-first mindset with empathy, professionalism, and active listening skills
- Resilient and adaptable in a fast-paced environment
- Collaborative team player who partners effectively with clinicians and leaders
- Results-oriented, motivated by both patient outcomes and performance goals
Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.
May vary by independently owned and operated Aspen Dental locations.
TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic Studio, and Lovet Pet Healthcare. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.
TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Other facts
About Aspen Dental
When we launched Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access. We knew the key to better patient care started with the provider, so we changed how the dental business worked. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients.
Fast forward, and over 25 years later, we’ve launched more than 1000 Aspen Dental locations—by doing so, we are proud to say we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles were just our beginning.
We come together to launch TAG – The Aspen Group, and we are officially expanding beyond dental to embrace a new vision. As we transform Aspen Dental, Chapter, ClearChoice, WellNow, and Lovet into one family, we’re setting out to achieve one simple goal together: to bring better healthcare to more people - because we believe in a future where health and wellness is accessible for all. While our vision now is broader, how we achieve it remains the same. The best care starts with the provider, and TAG exists to power them so they can meet patients where they are, no matter their specialty, and deliver better care. Because we know that at the end of the day, better healthcare is simple — empower the provider and their teams and the rest will follow.
United as one group, we’re not just breaking down barriers, today we’re breaking through. We’re challenging the status quo. Together we can prove healthcare can be better for both providers and patients. Together we can bring better healthcare to more people.
What you'll do
- As a Patient Care Consultant, you will guide patients through their smile transformation journey by providing treatment plan advice and support. You will also create customized payment plans and follow up with patients to encourage treatment decisions.
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