Summary
Location
Chicago, New York
Salary
$135k - $205k
Type
full-time
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About this role
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are seeking an individual to join our organization as a Director, Quality and Continuous Improvement supporting the Aspen Dental brand. The Director of Quality and Continuous Improvement will be a critical leader responsible for advancing operational excellence and driving transformational change within the digital denture and implant design teams. Supporting an organization of over 150 designers (reporting into this role’s peers), this position oversees training, design excellence, and quality assurance. Leveraging Lean and Six Sigma principles, this leader will implement scalable, data-driven solutions that improve efficiency, enhance quality, and foster a culture of continuous improvement.
Essential Functions, Job Duties & Responsibilities:
- Strategic Leadership
- Develop and Implement Strategy: Define and execute a strategic roadmap for continuous improvement across training, design excellence, design operations, and quality assurance, aligned with business objectives.
- Collaborate Across Teams: Work closely with leadership and cross-functional partners to standardize processes, eliminate inefficiencies, and drive measurable improvements.
- Champion Lean Culture: Lead efforts to embed Lean and Six Sigma principles throughout the organization, fostering a mindset of innovation and operational excellence.
- Quality Assurance
- Ensure Quality Standards: Oversee quality assurance processes to ensure compliance with design and production standards.
- Root Cause Analysis: Conduct rigorous root cause analysis and implement corrective/preventative actions to address quality issues.
- Monitor and Report: Leverage data analytics to track and report on quality metrics, identifying trends and areas for improvement.
- Lean and Six Sigma Leadership
- Process Optimization: Drive organization-wide Lean and Six Sigma initiatives to reduce waste, improve cycle times, and enhance overall efficiency.
- Build Capability: Train and mentor team members on Lean and Six Sigma methodologies, building internal expertise and capability.
- Continuous Improvement: Identify and implement improvements in workflows and processes that directly impact the organization’s ability to meet its strategic goals.
Preferred Education/Certification, Experience, Skills & Abilities (i.e., technical, knowledge, etc.):
- Bachelor’s degree in Operations Management, Engineering, Business, or related field (Master’s preferred).
- 10+ years of experience in continuous improvement, operations, or a related role, with proven success in applying Lean and Six Sigma methodologies (Black Belt or Master Black Belt certification preferred).
- Demonstrated success leading large-scale continuous improvement initiatives in a complex organization.
- Exceptional leadership skills with a track record of managing cross-functional teams and driving cultural change.
- Strong analytical and problem-solving abilities, with experience leveraging data to inform decisions.
- Excellent communication and influencing skills, with the ability to align diverse stakeholders around common goals.
This role provides the opportunity to lead transformational change in a dynamic organization at the forefront of digital dentistry. By advancing Lean and Six Sigma principles, you will have a direct impact on the efficiency, quality, and scalability of our operations—ultimately enhancing patient outcomes and supporting a talented team of over 150 designers.
Travel Percentage:
Up to 50% (International and Domestic)
Annual Pay Range: $135-205k with bonus opportunity
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees
Annual Pay Range: $135-205k with bonus opportunity
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
Other facts
About Aspen Dental
When we launched Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access. We knew the key to better patient care started with the provider, so we changed how the dental business worked. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients.
Fast forward, and over 25 years later, we’ve launched more than 1000 Aspen Dental locations—by doing so, we are proud to say we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles were just our beginning.
We come together to launch TAG – The Aspen Group, and we are officially expanding beyond dental to embrace a new vision. As we transform Aspen Dental, Chapter, ClearChoice, WellNow, and Lovet into one family, we’re setting out to achieve one simple goal together: to bring better healthcare to more people - because we believe in a future where health and wellness is accessible for all. While our vision now is broader, how we achieve it remains the same. The best care starts with the provider, and TAG exists to power them so they can meet patients where they are, no matter their specialty, and deliver better care. Because we know that at the end of the day, better healthcare is simple — empower the provider and their teams and the rest will follow.
United as one group, we’re not just breaking down barriers, today we’re breaking through. We’re challenging the status quo. Together we can prove healthcare can be better for both providers and patients. Together we can bring better healthcare to more people.
What you'll do
- The Director of Quality and Continuous Improvement will lead efforts to advance operational excellence and drive transformational change within the digital denture and implant design teams. This role includes overseeing training, design excellence, and quality assurance for a team of over 150 designers.
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