Summary
Location
Alabama
Salary
$0k - $0k
Type
OTHER
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About this role
Aspen Dental is hiring for a Digital Workflow Agent for Aspen Dental-branded practices play a vital role in supporting clinical staff by coaching & facilitating intraoral scanning processes & workflows using 3Shape Trios Scanners and related software.
The Digital Workflow Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to: proper operation of the scanner, capturing of high-quality digital impressions through established processes, & adherence to standardized digital workflows.
Salary: 27 - 30 / hour depending on experience
Responsibilities:
- Customer Support: Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software
- Communication: Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed.
- Continuous Improvement: Support standardization and best practices across all Aspen Dental-branded offices.
- Reporting: Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed.
- Additional Support Responsibilities: Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem
Minimum Education and Experience:
- High school graduate or equivalent
- 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services.
- Familiarity with dental, medical, or manufacturing environments.
- Experience in 3Shape Scanner technology & Scan/Design workflows required
- SprintRay Digital Ecosystem Experience preferred, but not required
- Must be comfortable assisting and/or training Field Team Members in a virtual environment
- Experience in a Help Desk or Ticket Management System preferred, but not required
- Excellent verbal and written communication skills
- Ability to multi-task
- Strong problem-solving skills and a commitment to driving resolution and improvement
- Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships
- The ability to conduct up to 25% travel. 2-3 weeks travel for training is required
The information contained in this job description is intended to describe the most important aspects of the position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the work. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions i
Other facts
About Aspen Dental
When we launched Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access. We knew the key to better patient care started with the provider, so we changed how the dental business worked. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients.
Fast forward, and over 25 years later, we’ve launched more than 1000 Aspen Dental locations—by doing so, we are proud to say we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles were just our beginning.
We come together to launch TAG – The Aspen Group, and we are officially expanding beyond dental to embrace a new vision. As we transform Aspen Dental, Chapter, ClearChoice, WellNow, and Lovet into one family, we’re setting out to achieve one simple goal together: to bring better healthcare to more people - because we believe in a future where health and wellness is accessible for all. While our vision now is broader, how we achieve it remains the same. The best care starts with the provider, and TAG exists to power them so they can meet patients where they are, no matter their specialty, and deliver better care. Because we know that at the end of the day, better healthcare is simple — empower the provider and their teams and the rest will follow.
United as one group, we’re not just breaking down barriers, today we’re breaking through. We’re challenging the status quo. Together we can prove healthcare can be better for both providers and patients. Together we can bring better healthcare to more people.
What you'll do
- The Digital Workflow Agent provides virtual live-scan support and coaches teams on the proper use of the 3Shape Trios intraoral scanner. They also monitor and update support tickets in a Help Desk environment.
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