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Customer Success Executive - Offshore(8)
full-time•Bengaluru
About this role
About the Role" We are seeking a Customer Success Executive to ensure our clients receive maximum value from our products and services by building and maintaining strong relationships. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to proactively resolve issues to drive customer satisfaction and retention. "Job Title" Customer Success Executive "Responsibilities" - Serve as the primary point of contact for customers, ensuring a smooth onboarding experience. - Understand client needs and help them leverage the product effectively to achieve business goals. - Build strong, long-term relationships to enhance customer satisfaction and retention. - Monitor customer health, usage patterns, and proactively address potential issues. - Coordinate with internal teams (sales, product, support) to resolve client queries promptly. - Conduct regular business reviews and provide insights to improve the customer experience. - Identify upsell/cross-sell opportunities and collaborate with the sales team. - Maintain accurate customer records and documentation in CRM tools. "Required Skills" - Excellent communication skills. - Customer-first mindset. - Proactive problem-solving abilities. - Strong relationship-building skills. - Ability to collaborate with internal teams. "Desirable Skills" - Experience in customer success or account management. - Knowledge of CRM tools. - Understanding of sales processes. "Education Qualification" - Bachelor's degree in Business Administration, Marketing, or related field.
What you'll do
- The Customer Success Executive will serve as the primary point of contact for customers, ensuring a smooth onboarding experience and helping them leverage the product effectively. They will monitor customer health, address potential issues, and conduct regular business reviews.
About Ascendion
Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, APAC, and Europe to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com.
Engineering to the Power of AI™, AAVA™, EngineeringAI, Engineering to Elevate Life™, DataAI, ExperienceAI, Platform EngineeringAI, Product EngineeringAI, Quality EngineeringAI, and GCCAI are trademarks or service marks of Ascendion®. AAVA™ is pending registration. Unauthorized use is strictly prohibited.
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Frequently Asked Questions
What does a Customer Success Executive - Offshore(8) do at Ascendion?
As a Customer Success Executive - Offshore(8) at Ascendion, you will: the Customer Success Executive will serve as the primary point of contact for customers, ensuring a smooth onboarding experience and helping them leverage the product effectively. They will monitor customer health, address potential issues, and conduct regular business reviews..
Is the Customer Success Executive - Offshore(8) position at Ascendion remote?
The Customer Success Executive - Offshore(8) position at Ascendion is based in Bengaluru, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Success Executive - Offshore(8) position at Ascendion?
You can apply for the Customer Success Executive - Offshore(8) position at Ascendiondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.