Community Coordinator - Customer Support/TPM - Global Influencer Program - Nearshore

Job Title: Coordinator – Microsoft Community Programs 

Job Overview: 

We are seeking a highly organized and proactive Coordinator to support Microsoft’s MVP Program, primarily focusing on Product Group Interaction (PGI) events during a temporary coverage period. This role will manage end-to-end coordination of PGI events, including scheduling, communications, documentation, hosting support, and post-event analysis.

While this position initially focuses on PGI event operations, it also provides the opportunity to gain experience in the broader Microsoft Community Program. Over time, the right candidate could grow into a role supporting community initiatives with exposure to automation, reporting, and program administration. 

Key Responsibilities (PGI Event Focus):

• Manage end-to-end PGI event logistics, including Outlook invites, SharePoint assets, calendar files, session publishing, and reschedules or cancellations.
• Send invitations and communications to targeted audiences, maintaining standardized templates and updating Azure DevOps work items.
• Host PGI sessions, supporting presenters and ensuring a smooth attendee experience.
• Maintain event documentation, templates, and post-event analysis including feedback and lessons learned.
• Proactively engage internal stakeholders and presenters to ensure readiness and clarity.
• Support the broader community program team operationally as needed, including peak periods. 

Growth Opportunities (Community Program Exposure):

• Work with Power Automate, Dynamics, and Azure-based tools to support automation and reporting initiatives.
• Gain experience in administration of Microsoft 365 tenant operations and related program workflows.
• Collaborate closely with MVPs and internal teams to investigate issues, track outcomes, and support program improvements. 

Required Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• 3+ years of experience in event coordination, customer support, program operations, or a related role.
• Strong written and verbal communication skills; professional stakeholder-facing communication.
• Highly organized, detail-oriented, and able to manage multiple concurrent events.
• Self-motivated and comfortable working independently.
• Experience with Microsoft tools such as Outlook, SharePoint, Teams, and calendar scheduling. 

Nice-to-Have Qualifications:

• Experience supporting Microsoft community programs (MVP, MLSA, or similar).
• Experience with Dynamics Customer Service platform. 
• Experience with Microsoft Azure and investigating issues related to Azure Sponsorships.
• Experience with M365 Admin Center management.
• Experience with Power Automate.
• Familiarity with virtual event platforms, recording workflows, or shared inbox management.
• Experience in post-event analysis, reporting, or continuous improvement initiatives.
• Exposure to Microsoft Product Group or engineering-focused events.