Larry H. Miller Dealerships’ Job Description

Third Party MVD - CSR

Primary Responsibilities:

The Title Clerk at Larry H Miller Volkswagen Avondale is expected to:

• Provide prompt, first quality processing of MVD titles, registrations and collection of monies and maintain compliance and achieve customer service benchmarks.
• Seek ways to improve business operation efficiencies and customer service.
• Be a teacher to support the efforts of other employees to be successful.

Reports to: Third Party MVD Supervisor

Essential Job Functions:

1. Maximize Profit Retention, Financial Reporting, and Personnel Administration.

• Prepare tax and title documents in a time-sensitive manner to achieve or exceed title reporting standards and benchmarks.
• Submit legal transfer of documents to the Department of Motor Vehicles on a timely basis.
• Assist to post new and used car deals.
• Compile and verify documents, such as invoices and checks to substantiate business transactions.
• Reconcile, process, and finalize daily cash and credit card deposits to update receivable ledgers.
• Compile cost reports, revenue, and balance sheets.
• Complete and maintain all Larry H. Miller Dealerships’ required training.
• Ensure all titling paperwork is filed in accordance with appropriate state deadlines.
• Monitor and record accounts payable and receivable to ensure payments are up to date.
• Maintain customer, vendor, and employee confidence and protect operations by exercising discretion when handling sensitive and confidential information.
• Maintain ability to handle job stress and effective interaction with others in the workplace.
• Perform all other job duties as requested by management.

2. Operate with Integrity.

• Demand the highest ethical standards from self and others.
  • Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.
• Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.

Physical Demands:

• Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors.

• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers and move about facilities.

• Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.
• Required to lift up to a minimum of 5lbs.
• Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
• In general, this position is assigned regular business hours; however, it is typical during the end of the month to work more than 40 hours per week. 

Minimum Qualifications:

1. Education, Experience, and Certification(s)/Training.

• High school diploma or the equivalent.

• Maintain valid driver’s license and MVR within company policy requirements.

2. Skills.

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do.
• Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.
• Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

3. Knowledge.

• Knowledge of Larry H. Miller Dealerships’ current company management systems desirable.
• Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required. 
• Clerical- Administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology.
• English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work-related documents.  
• Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. 

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