About this role
Company Name
ARS-Rescue RooterOverview
Customer Service Supervisor
Location: 975 Keller Rd., Altamonte Springs, FL 32714
Pay Range: $50,000–$55,000/annuallySchedule: Overnight
American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day.
What We Offer:
Insurance access after 31 days of employment
Low-cost medical insurance (starting at ~$5/week)
Dental and vision insurance options
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid time off & holiday pay
Company-paid life insurance
Responsibilities
What You’ll Do:
Supervise the customer service team, including hiring, training, scheduling, and performance evaluations
Lead continuous improvement efforts by enhancing customer service systems and processes
Perform call evaluations and coach team members for improvement
Resolve customer complaints and price discrepancies to ensure satisfaction
Coordinate with insurance carriers on damage claims
Compose apology letters or issue credit certificates when needed
Support service order processing, appointment scheduling, and dispatch communications
Maintain warranty and maintenance contract records and submit warranty invoices
Gather and report key customer service data to management
Qualifications
What You’ll Bring:
4–6 years of customer service experience (supervisory experience preferred)
Strong computer skills, including Microsoft Office
Excellent communication, interpersonal, and problem-solving abilities
Ability to manage and motivate a team in a fast-paced service environment
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
Other facts
About ARS-Rescue Rooter
ARS® / Rescue Rooter® is a leading brand of American Residential Services LLC., which provides heating, air conditioning, indoor air quality, plumbing, drain cleaning and sewer line services from company-owned locations across the United States. United by exceptional service, the ARS® / Rescue Rooter® Network serves both residential and light commercial customers.
ARS® / Rescue Rooter® provides cooling, heating, and plumbing services with a knowledgeable team of trained specialists who have the professional experience to do any job right – the first time.
You can count on our courteous technicians, plumbers, and Comfort Advisors to provide you with exceptional service – 7 days a week.
When our employees visit your home, rest assured that they have passed national background and drug tests, and are equipped to provide you with the service you need.
We treat you and your property with respect by calling before we arrive at your property, providing an honest, upfront estimate you approve before any work is done, and taking care of your property by using shoe covers and drop cloths as needed.
What you'll do
- Supervise the customer service team, including hiring, training, and performance evaluations. Resolve customer complaints and enhance customer service systems and processes.
Ready to join ARS-Rescue Rooter?
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