Surveillance Team Leader
full-time•Romania
Summary
Location
Romania
Type
full-time
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About this role
Job Purpose
The Surveillance Team Leader oversees the day-to-day operations of the Surveillance team, ensuring smooth collaboration, effective monitoring, and timely incident resolution. This role acts as a vital communication link between Surveillance Operators, Game Integrity, and Risk and Fraud Management, promoting best practices and procedural compliance. The ideal candidate brings strong technical acumen, proven leadership experience in the gaming industry, and the ability to operate in a fast-paced, 24/7 environment.
Key Responsibilities
- Analyze and verify reported incidents from the studio, escalating as needed and supporting evaluations or disciplinary actions.
- Oversee testing and performance validation of surveillance systems, collaborating with QA and development teams.
- Monitor online and physical environments to detect suspicious or non-compliant activities.
- Maintain detailed logs and reports for incident tracking, performance evaluation, and operational transparency.
- Coordinate fair task distribution, handle live escalations, and support decision-making during critical cases.
- Mentor and train Surveillance Operators to ensure professional growth and alignment with company standards.
- Contribute to monthly bonus reviews and performance evaluations by verifying task completion and sanction justifications.
Requirements
- 4–5 years of experience in Surveillance or Risk/Fraud roles within the iGaming industry, with at least 2 years in a leadership or supervisory position.
- In-depth technical knowledge of surveillance systems, video monitoring consoles, and fraud detection.
- Proven analytical skills, particularly in identifying irregularities in online gaming or roulette wheels.
- Proficiency in Microsoft Office 365 (especially Excel, Teams, Word).
- Excellent written and verbal communication in English, with experience in creating structured reports.
- Flexibility to work in shifts (including weekends and holidays) across a 24/7 schedule.
- University degree in a relevant field.
Nice to Have
- Familiarity with advanced surveillance software tools.
- Experience using data analysis platforms such as Tableau or SQL.
- Understanding of bonus structures and performance KPIs.
- Fluency in a second language for broader communication across regions.
- Strong presentation, organizational, and conflict-resolution skills.
Benefits:
- Competitive Salary with high performance-based bonuses.
- Paid Training to ensure you are well-versed in the company’s quality standards and procedures.
- Perks: Access to a variety of employee benefits, including gym membership and private health care.
Perks:
- Free daily meals.
- Gym benefit after 6 months.
- Shift allowances (100% for legal holidays, 25% for night shifts, 10% for weekend shifts).
- Private health care insurance.
- “Refer a Friend” Bonus.
- Career Development: Growth opportunities within an international tech company.
Ready to Elevate Your Career? Join ARRISE Today!
About Us
ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Romania, India, Canada, and Bulgaria—we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver.
#LI-ME1 #LI-ONSITE
Other facts
Tech stack
Surveillance,Risk Management,Fraud Detection,Leadership,Analytical Skills,Technical Knowledge,Communication,Microsoft Office 365,Performance Evaluation,Incident Tracking,Training,Collaboration,Problem Solving,Data Analysis,Surveillance Systems,Monitoring
About ARRISE
ARRISE is an international services group that powers leading technology companies.
Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, and Bulgaria, we are a global team of over 11,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
Team size: 5,001-10,000 employees
Website: http://www.arrise.com
LinkedIn: Visit
Industry: Software Development
What you'll do
- The Surveillance Team Leader oversees daily operations of the Surveillance team, ensuring effective monitoring and incident resolution. They act as a communication link between various departments and promote best practices.
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Frequently Asked Questions
What does a Surveillance Team Leader do at ARRISE?
As a Surveillance Team Leader at ARRISE, you will: the Surveillance Team Leader oversees daily operations of the Surveillance team, ensuring effective monitoring and incident resolution. They act as a communication link between various departments and promote best practices..
Why join ARRISE as a Surveillance Team Leader?
ARRISE is a leading Software Development company.
Is the Surveillance Team Leader position at ARRISE remote?
The Surveillance Team Leader position at ARRISE is based in Romania, Romania. Contact the company through Clera for specific work arrangement details.
How do I apply for the Surveillance Team Leader position at ARRISE?
You can apply for the Surveillance Team Leader position at ARRISE directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about ARRISE on their website.