• Lead, coach, and support a team of Account Managers, providing regular feedback, training, and performance reviews.
• Maintain and grow relationships with key Sportsbook clients, acting as a trusted partner to senior stakeholders.
• Ensure contractual obligations (including SLAs) are delivered and exceeded, monitoring client satisfaction and retention.
• Drive commercial growth by identifying upsell opportunities and aligning internal resources to maximise client profitability.
• Oversee reporting on account performance, ensuring KPIs are tracked, communicated, and acted upon.
• Collaborate closely with Sportsbook Support, Product Managers, and Operations to address client needs and deliver value.
• Partner with the Customer Onboarding team to ensure smooth handover of newly launched accounts into long-term account management
• Represent the company and the Sportsbook team at industry events and exhibitions

WHAT WE ASK OF YOU:

• Superb communication skills. You can communicate effectively with different types of people, from senior stakeholders to trading experts across various communication channels, such as email, phone, video call, or face-to-face.
• Your relationship skills allow you to build rapport, trust, and loyalty with your accounts. You will help manage their expectations, and resolve issues handling a variety of scenarios with professionalism.
• You are an Account Manager with strong organisational skills. You will manage a diverse portfolio of customers and can arrange customer data and details systematically.
• Strategic skills allow you to think big picture, align your actions with your account's objectives, and propose Sportsbook solutions that meet their needs. Through your knowledge of Sportsbook trends, you can address their challenges and present opportunities.
• Your Sportsbook knowledge allows you to fully understand the product we are offering to your accounts, helps overcome issues, and suggest solutions. You work in close tandem with internal Trading & Product teams to keep your accounts updated on the latest developments to our product and how they may benefit their business.
• Analytical skills ensuring you are comfortable with assessing and monitoring typical Sportsbook and Account Management KPIs. You should be comfortable gathering data to ensure we deliver better value to the client hence keeping them more engaged.

Requirements:

• Previous B2B Sportsbook experience is preferable.
• Previous experience with leading and mentoring team members fostering growth, accountability, and professional development. 
• Fluent written and verbal communication skills in English.
• Fluent written and verbal communication skills in Spanish or Portuguese are an advantage.
• Flexible approach to working hours. The role will require working with accounts in various locations across different time zones.
• Available to travel as the role will require occasional travel to visit clients and/or industry events.

WHAT WE OFFER IN RETURN:

• A detailed company training on highest standards.
• A chance to work in friendly and supportive culture.
• Tremendous growth opportunities in a large fast moving international company.
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
• Private healthcare valid from first day.
• Wellness benefit
  
• Cloudigo app discount
• Breakfast and lunch provided at the office once a week

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