About this role
At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.
Armanino (USA) is proud to be among the top 20 Largest Firms in the United States of America and one of the Best Places to Work. Armanino (USA) has more than 2500 employees across the USA and more than 20 offices in different states of the USA. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino (USA), we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.
This open position is for Armanino India LLP. Armanino India LLP is a fully owned subsidiary of Armanino (USA).
Responsibilities
- Act as the primary point of contact for all IT helpdesk requests received through tickets, chat, and email.
- Diagnose and resolve technical issues related to laptops, printers, mobile devices, and other end‑user hardware.
- Troubleshoot and support finance‑related applications such as CaseWare, CCH, QuickBooks, XCM, and similar platforms.
- Provide technical assistance for Windows OS, Microsoft Office 365, VPN/Global Protect, and other business-critical applications.
- Support users with password resets, MFA resets, account access issues, and general system configuration needs.
- Log, monitor, and update incident and service request tickets within the ITSM system.
- Prioritize issues based on urgency and business impact.
- Escalate unresolved or complex issues to Level 2/Level 3 teams as per escalation procedures.
- Document resolutions and contribute to the creation and maintenance of knowledgebase articles.
- Provide basic troubleshooting for network-related issues.
- Assist in the installation, configuration, and ongoing maintenance of end‑user systems.
- Support audio‑visual equipment for meetings and collaboration tools such as Microsoft Teams and Zoom.
- Maintain accurate inventory of IT hardware, peripherals, and accessories.
- Manage onboarding and offboarding tasks including device setup, access provisioning, and equipment collection.
- Ensure all IT equipment is properly maintained, patched, and updated regularly.
- Deliver clear, courteous, and professional communication while interacting with end users.
- Educate users on IT policies, best practices, and preventive measures to avoid recurring issues.
- Collaborate with cross‑country IT teams to ensure smooth and consistent service delivery.
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related discipline (preferred).
- Strong verbal and written communication skills.
- Flexible for shifts
- 2–4 years of experience in IT Helpdesk or Technical Support roles.
- Solid understanding of:
- Windows operating systems
- Microsoft 365 applications and productivity tools
- Basic networking concepts (TCP/IP, DNS, DHCP, VPN)
- Basic VDI concepts (Citrix)
- Familiarity with ITSM platforms such as ServiceNow.
- Strong analytical and problem‑solving abilities.
- Ability to work independently in a fast‑paced, global and service‑oriented environment.
Compensation and Benefits
Compensation: Commensurate with Industry standards
Other Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position.
"Armanino” is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.
Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.
We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.
Other facts
About Armanino LLP
Armanino is a Top 20 CPA & Consulting firm in the nation, one of the "Best of the Best" accounting firms and a Best Places to Work, both nationally and regionally. We have a strong commitment to our communities and are a Green Certified business.
Armanino brings depth, expertise and value to its clients. We strive to be unique in the market by providing on-site partner involvement and deep industry expertise with a regional perspective for both private and public companies. We offer a high personal level of attention to our clients and strive to communicate on your business needs and provide proactive counsel throughout the year.
We are perfectly positioned to provide services to companies that are looking for an alternative to national or "Big Four" firms or outgrowing their local CPA. We have three departments consisting of Audit, Tax and Consulting that provide a complete array of traditional and non-traditional services.
"Armanino" is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.
What you'll do
- The Technical Support Engineer will act as the primary point of contact for IT helpdesk requests and will diagnose and resolve technical issues related to end-user hardware and finance-related applications. Responsibilities also include logging incidents, providing user support, and maintaining IT equipment.
Ready to join Armanino LLP?
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