Summary
Location
Little Rock
Type
part-time
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About this role
ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.
This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.
Work Shift:
Evening ShiftTime Type:
Part timeDepartment:
CC017210 Family ServicesSummary:
Part Time, Monday - Friday 5:00pm - 9:00pmCreates a safe, caring, supportive environment for families through expertise in meeting basic needs of families of sick or hospitalized children. Demonstrates excellent communication skills, effectively manages stressful situations, maintains appropriate professional boundaries, demonstrates a high level of problem solving and conflict resolution skills, while providing services to families in a caring, compassionate manner.
Additional Information:
Creates a safe, caring, supportive environment for families through expertise in meeting basic needs of families of sick or hospitalized children. Demonstrates excellent communication skills, effectively manages stressful situations, maintains appropriate professional boundaries, demonstrates a high level of problem solving and conflict resolution skills, while providing services to families in a caring, compassionate manner.
Part Time
Monday - Friday 5:00pm - 9:00pm
Required Education:
No education requirementsRecommended Education:
High school diploma or GED or equivalentRequired Work Experience:
2 years of relevant experience; HS Diploma or GED may substitute for 2 years of work experienceRecommended Work Experience:
Required Certifications:
Recommended Certifications:
Description
1. To promote and provide a warm, caring atmosphere in the waiting area by focusing on the needs of the family. Ensuring space is organized, neat, and clean and consistently appears welcoming.
2. Thoroughly orients parents and caregivers to the waiting area, key hospital functions and resources.
3. Responds promptly, appropriately, and professionally to patient/family and staff perceptions of and needs for care and services.
4. Uses problem solving and conflict resolution techniques to diffuse issues and negotiate satisfactory outcomes between employees, patients, families and visitors.
5. Collaborates with other AC departments (e.g., Social Work, Child Life, Pastoral Care, Environmental Services, Nursing, Security) in order to promptly address and resolve identified issues.
6. Participates in resource mobilization under the direction of Surgical Services and assists patients/families with paperwork for specific programs and resources, including lodging, meals, Ronald McDonald, educational information (i.e., Connection Center, AC Parent Resource Library).
7. Performs administrative tasks and duties efficiently and effectively
8. Completes projects for the department and enters statistical information into the computer.
9. Keeps supplies stocked and appropriately notifies Supervisor when supplies are in need of replenishment.
10. Performs other duties as assigned.
Other facts
About Arkansas Children's Hospital
Arkansas Children's is the only healthcare system in the state solely dedicated to caring for Arkansas' more than 700,000 children. The private, non-profit organization includes two pediatric hospitals, a pediatric research institute and USDA nutrition center, a philanthropic foundation, a nursery alliance, statewide clinics, and many education and outreach programs — all focused on fulfilling a promise to define and deliver unprecedented child health. Arkansas Children’s Hospital (ACH) is a 336-bed, Magnet-recognized facility in Little Rock operating the state’s only Level I pediatric trauma center; the state's only burn center; the state's only Level IV neonatal intensive care unit; the state's only pediatric intensive care unit; the state’s only pediatric surgery program with Level 1 verification from the American College of Surgeons (ACS); the state’s only magnetoencephalography (MEG) system for neurosurgical planning and cutting-edge research; and the state's only nationally recognized pediatric transport program. Arkansas Children’s Hospital is nationally ranked by U.S. News & World Report in seven pediatric specialties (2022—2023): Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology and Urology. Arkansas Children’s Northwest (ACNW), the first and only pediatric hospital in the Northwest Arkansas region, is a level IV pediatric trauma center. ACNW operates a 24-bed inpatient unit; a surgical unit with five operating rooms; outpatient clinics offering over 20 subspecialties; diagnostic services; imaging capabilities; occupational therapy services; and Northwest Arkansas' only pediatric emergency department, equipped with 30 exam rooms. Generous philanthropic and volunteer engagement has sustained Arkansas Children's since it began as an orphanage in 1912, and today ensures the system can deliver on its promise of unprecedented child health. To learn more, visit archildrens.org.
What you'll do
- The Family Services Assistant creates a safe and supportive environment for families of sick or hospitalized children while managing their basic needs. They also collaborate with various departments to address and resolve issues effectively.
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