Implementation Specialist - medical device (remote/travel)

Arjo Inc is a global medical device company serving the needs of acute and long-term care segments in more than 100 countries. 

We welcome people from all backgrounds and walks of life! We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Arjo’s Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees. These are the program elements:

• Total Cash – Base pay and variable compensation are the primary elements of the Arjo Base Compensation program.  
• Benefits – We provide a competitive Benefits program that is crafted to help Arjo employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
• Talent Development – We support the development and growth of our employees through talent review and development and build career pathways for top performers.
• Work-life Flexibility – At Arjo, we believe in embracing flexible ways of working. Our responsibility is to enable our people in performing and delivering according to their best abilities, and we recognize workplace flexibility as one way to enable this.

Arjo’s medical device Implementation Specialist is responsible for planning, managing, and completing Arjo’s upgrades of DVT Pumps within an assigned region. In this role, you will work on-site at Arjo’s customer hospitals to fully manage DVT Pump upgrades and installations.

Top priority is customer satisfaction during each upgrade/implementation through a professional service experience and timely clinical education to key hospital staff.

Primary Responsibilities & Activities: 

• Coordinate medical device upgrade schedules with Arjo teams and key hospital stakeholders to ensure project cohesion and completion.
• Coordinate and provide timeline goals and appropriate resources to key hospital personnel to ensure successful client upgrades.
• Track movement of DVT Pumps to ensure timely delivery and receipt by appropriate hospital staff.
• Present and educate hospital staff on technical features of Arjo DVT pumps.
• Physically deploy new DVT pumps to Nursing units and collect existing pumps to return to Arjo.  
• Establish, develop, and maintain positive business and customer relationships with key decision-makers to drive customer loyalty and foster continued utilization of Arjo’s products, programs, and services.
• Document all activities, sales call logs, account information, sales opportunities, and quotes through Arjo’s CRM (Salesforce.com).

Qualifications:

• Bachelor’s degree required
• Must be able to travel overnight 60-80%.
• 3+ years in Sales or Advanced Customer Service required.  Experience in Clinical/Medical setting a plus. Experience in Acute Care setting helpful.
• Strong communication skills – written, verbal, presentation.
• Superior organizational and time-management skills.
• Demonstrated proficiency with MS Office required.  (Excel, PowerPoint, Word)
• Prior experience managing projects, programs, or implementations preferred.
• Must be able to lift and/or move up to 35lbs.

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 7000 people worldwide and 70 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges. For more information about Arjo visit www.arjo.com