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Director, Application Development & Quality Assurance
full-time•National Capital District, India
About this role
Around since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!
Our Core Values:
Relentlessly Pursue Excellence
Empower People & Partners
Make a Difference
No Boundaries
Embrace Possibilities
The Director of Application Development & Quality Assurance plays a critical leadership role at Arise Virtual Solutions, responsible for modernizing, scaling, and governing enterprise application platforms. This role leads multiple engineering and quality teams across onshore and offshore locations, ensuring the delivery of secure, resilient, and high-quality applications that support business growth and operational excellence.
The Director partners closely with Product, Security, PMO, and business stakeholders to drive predictable delivery, architectural modernization, and continuous improvement across the enterprise technology landscape.
Responsibilities
- Own and execute the engineering strategy and roadmap for key enterprise application domains, including CRM/Customer platforms, Finance/ERP, Workforce & Scheduling, and Data & Analytics.
- Lead, mentor, and develop high-performing engineering and quality managers and teams across distributed onshore and offshore environments.
- Drive excellence across the full SDLC using agile methodologies (Scrum/Kanban), CI/CD pipelines, trunk-based development, and measurable delivery metrics.
- Establish and embed DevSecOps practices in partnership with Security, ensuring secure coding standards, threat modeling, and vulnerability remediation SLAs are met.
- Oversee application reliability, performance, and scalability through observability, capacity planning, and performance engineering.
- Own release and change governance in coordination with PMO and Change Enablement, ensuring predictable release cycles, standardized go/no-go criteria, and post-implementation reviews.
- Lead application and platform modernization initiatives, including migration from monolithic systems to API-first, event-driven, and cloud-native architectures.
- Manage vendor and partner relationships, including nearshore/offshore and managed-services providers, with clear SLAs, quality gates, and accountability.
- Partner with Product, Business, Security, Data, and Enterprise Technology leaders to prioritize roadmaps, manage risks, and communicate delivery status.
- Manage budgets, capacity planning, and portfolio investments, ensuring alignment to business outcomes and ROI.
- Ensure compliance, audit readiness, documentation, and traceability across systems and processes.
- Build and sustain a strong talent pipeline through hiring, onboarding, performance management, and career development.
- Lead special initiatives and enterprise-wide projects as assigned by senior leadership.
Qualifications
Required
- 15+ years of experience in software/application engineering, with at least 10+ years leading managers and multi-team portfolios in an agile enterprise environment.
- Proven success delivering complex, large-scale application programs with automated testing and modern branching/merge strategies.
- Strong hands-on leadership experience with enterprise SDLC governance, release management, and change management tools (ServiceNow, Jira, or equivalent).
- Demonstrated experience coaching teams on secure development practices and partnering effectively with Security and Compliance teams.
- Experience managing global engineering teams and third-party vendors with outcome-based accountability.
- Strong architectural knowledge, including microservices, APIs, event-driven systems, and integration patterns.
- Excellent executive presence with the ability to translate technical concepts into business outcomes.
- Experience with one or more enterprise platforms:
- CRM/CX (Salesforce, Microsoft Dynamics)
- ERP/Finance (Oracle E-Business Suite)
- Planning & Analytics (Anaplan, Power BI, Enterprise Data Warehouses)
- Cloud & Compute (AWS, Azure, On-Premises)
- Experience leading platform or data modernization initiatives.
- Industry experience in BPO, CX, marketplace, or large-scale gig platforms preferred.
- Strong interpersonal, written, and verbal communication skills.
- High level of professionalism with the ability to maintain confidentiality.
Leadership Scope
- Directly manages multiple engineering and quality teams across onshore and offshore locations.
- Owns delivery outcomes for internal teams and external partners.
- May co-own partner budgets, SOWs, and vendor performance metrics in collaboration with PMO and Procurement.
Tools & Environment
- Agile methodologies (Scrum/Kanban)
- Jira, Confluence, ServiceNow
- Git, GitHub/GitLab/Azure DevOps
- CI/CD pipelines and test automation frameworks
- Observability tools (Datadog, New Relic, CloudWatch)
- Secure development and compliance tooling
Education
- Bachelor’s degree in Computer Science, Engineering, or a related field required.
- Master’s degree preferred or equivalent professional experience.
When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
What you'll do
- The Director is responsible for modernizing and scaling enterprise application platforms while leading multiple engineering and quality teams. This role also involves partnering with various stakeholders to ensure the delivery of high-quality applications that support business growth.
About ARISE VIRTUAL SOLUTIONS, INC
Warburg Pincus-owned, Arise Virtual Solutions pioneered a disruptive technology platform connecting the world’s biggest brands with a previously untapped network of work-from-home entrepreneurs and small business owners who provide exceptional customer care experiences that accelerate sales and build loyalty.
These Service Partners are incredibly inspiring entrepreneurs who use Arise's two-sided marketplace platform to further build their own amazing businesses. These Service Partners delight customers of the world's largest brands by providing first-class customer service, sales, and technical support across the United States, Canada, and Europe and Asia.
The Arise® Platform enables Brands to transform the relationship between their company and their customers through state-of-the-art security, transformational digital business tools, and on-demand flexible capacity to handle sudden or seasonal volume changes.
To learn more about Arise Virtual Solutions, please visit arise.com or email us at [email protected].
Arise. Ride the Wave with us.
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Frequently Asked Questions
What does a Director, Application Development & Quality Assurance do at ARISE VIRTUAL SOLUTIONS, INC?
As a Director, Application Development & Quality Assurance at ARISE VIRTUAL SOLUTIONS, INC, you will: the Director is responsible for modernizing and scaling enterprise application platforms while leading multiple engineering and quality teams. This role also involves partnering with various stakeholders to ensure the delivery of high-quality applications that support business growth..
Is the Director, Application Development & Quality Assurance position at ARISE VIRTUAL SOLUTIONS, INC remote?
The Director, Application Development & Quality Assurance position at ARISE VIRTUAL SOLUTIONS, INC is based in National Capital District, Philippines and India, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director, Application Development & Quality Assurance position at ARISE VIRTUAL SOLUTIONS, INC?
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