Senior Change Management Consultant - SAP

Company Overview:
Argano is the world’s largest global digital consultancy, exclusively connecting design and delivery for the transformation of high-performance business operations, extending our clients’ commercial agility, profitability, customer experience, and growth. Our strategic consulting, bolstered by proprietary IP, provides a comprehensive view of business operations, pinpointing areas of strength and unveiling opportunities for improvement. Argano is at the intersection of operations and technology for digital transformation.

Location & Travel

Primary Location: Flexible within North America; proximity to major airport preferred
Travel: Up to 50% to client sites as needed

Overview:

As a member of our Organization Transformation practice, you will deliver change management, organization design and governance, culture and technology adoption solutions that enable the success of transformation goals for industry leading clients.

Responsibilities:

Work closely with the Engagement or Project Manager to review the high-level plans developed during the sales process to build the detailed OCM workplans and the inventory of required deliverables needed to deliver the required outcomes for our clients.
Leverage our LIFT delivery methodology and past project key learnings while building the required change plans which uniquely fit the client situation.
Establish a strong working relationship with the client business leaders and project sponsors.
Work with Argano’s clients to lead the implementation of change management strategies and plans that define the new organizational structures needed, align roles and responsibilities to support new processes, maximize employee adoption & usage, and minimize resistance.
Be able to help clients understand the benefit of focusing on the people side of change, including changes to business processes, systems and technology, job roles and organization structures.
Act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor.
Support the design, development, delivery, and management of communications.
Provide input, document requirements, and support the design and delivery of training programs.
Be prepared to work across one or more projects (at one or more clients).
Actively participate in the development and refinement of our Organizational Change Management methods, tools, and capabilities.
Lead/champion a specific set of Organization and Performance Improvement leading practice capabilities teaching & training the rest of our community of practice how to best deploy when needed.
Experience in adult learning, training delivery and/or instructional design.
Strong skills in leveraging process-centric approach to build guidance, training, and front-line support of SAP training materials to fully develop end user capabilities.
Develop training plans, determine instructional strategies and methods, and manage course content, rosters, and syllabuses.
Manage creation of training course materials to include lesson plans, user guides, videos, quick reference guides, course outlines, FAQs, and exercises.
Partner with key business stakeholders to increase adoption and stabilization of functional processes and enhance capabilities through training and change management.
Attention to detail in management of class schedules, end user inquiries, recording attendance, class set up, conducting remote training sessions, learning and development.

Minimum and/or Preferred Qualifications:

EDUCATION:

4-year Degree preferred or applicable change management experience in lieu of a degree.

EXPERIENCE:

Seven plus years of experience in organizational change management.
Have worked for a Consulting company providing services in change management.
Experience with SAP or similar ERP deployment, primarily to help with alignment of OCM to deployment phases.
Experience using WalkMe (EnableNow/WalkMe) to develop and manage SAP training materials.
Demonstrated solid understanding of how to lead people through change management journey;
Knowledge and demonstrated results to establish and maintain strong relationships, articulate messages to a variety of audiences, influence others and move toward a common vision or goal, adapt to ambiguous situations, able to work effectively at all levels in an organization,
Experience in large-scale organizational change efforts.

CERTIFICATES, LICENSES, REGISTRATIONS:

Prosci or CCMP Certification preferred

SKILL REQUIREMENTS

Proven ability to work with all levels of an organization, with excellent downward, lateral, and upward presentation, written and verbal communication skills.
Extremely comfortable with interpersonal and influence management skills.
Highly skilled at articulating concepts and complex information in a concise manner written communication and various channels.
Demonstrated writing ability that is engaging, organized and simple to follow.
Proactive and able to work independently.
Enthusiastic with a passion to learn and develop.
High level of attention to detail and accuracy; process-oriented, organized, and able to prioritize.
Comfortable in a fast-paced environment, managing competing priorities, and able to work effectively in ambiguous situations

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Argano is the world’s first and largest digital services consultancy focused exclusively on enabling high performance across our clients’ business operations, at scale and around the globe. Forged from world-class specialist consultancies with decades of enterprise technology, data, cloud, AI and operations expertise, Argano supports the full transformation agenda through strategy, design, execution, and ongoing managed services. We modernize and optimize core functions across customer engagement and service, revenue management, finance and planning, supply chain, and workforce optimization. Our promise to clients is maximizing their growth, profitability, commercial agility and customer satisfaction, guaranteed.

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