JOB SUMMARY:

A Principal Consultant for Client Services at Argano plays a crucial role in shaping the direction of the Client Services family. They are responsible for managing and enhancing relationships with mid to large-size clients to ensure their satisfaction, retention, and continued business with the company. They provide advanced technical support and configuration when requested. They act as a bridge between the client and Argano, ensuring that client needs are understood and met. A Principal Consultant is constantly implementing and testing enhancements as well as new functionality. This position involves setting strategic goals, leading mid to large-size client initiatives, and providing expert guidance to both clients and internal teams.

RESPONSIBILITIES:

• Maintain regular communication with mid to large-size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner.
• Using in-depth knowledge of the Oracle SCM Applications, as well as industry best practice expertise, consults with clients to provide cost-effective solutions to client business scenarios.
• Refine customer requirements in detail, document, and present to the client for approval
• Identifies and applies creative and innovative approaches to resolving product implementation and integration obstacles and problems.
• Analyze current systems and data to identify new requirements, recognizing the need for systems enhancements or modifications if necessary
• Develop unit test scripts and coordinate with the client to perform the User Acceptance Testing of the system enhancements or custom solutions
• Work with Oracle to resolve service requests
• Constantly implemented and tested advanced enhancements as well as new functionality.
• Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services.
• Offer ongoing technical support to address any issues or concerns that arise after implementation.
• Continuously monitor the performance of implemented solutions to identify areas for improvement or optimization. Provide recommendations for updates, upgrades, or modifications as needed.
• Develop account plans to maximize value for both the client and Argano.
• Focuses on maintenance, reconfiguration, new functionality or modules.
• Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints.
• Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through the company's products or services.
• Work closely with internal sales, marketing, Project managers, etc. to align client needs with Argano’s offerings.
• Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts.

MINIMUM AND/OR PREFERRED QUALIFICATIONS:

EDUCATION:

• Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc.) expected.
• MBA or relevant master's degree, advanced degree expected.

EXPERIENCE:

• 5 - 10 years of Client Services experience or in a related field.
• Experience with a few modules of the following modules: Order Management, Planning, Warehouse Management, Procurement, Inventory, Cost Management, Product Information Management and Manufacturing  
• Ability to write functional specifications based on user requirements.
• Senior enough to be able to handle client expectations independently.
• Experience Leading and managing mid-size client projects independently.
• Experience providing complex solutions to clients.
• Extensive expertise in multiple technical domains and IT knowledge.
• Proven track record of successful project management and client satisfaction.
• Preferred consulting experience in a similar role in a professional services firm or industry experience at a strategic level is required.
• Previous experience working in IT consulting companies with Managed Services or Support team
• In-depth knowledge of the relevant technologies and systems.

CERTIFICATES, LICENSES, REGISTRATIONS:

• At least one Oracle Cloud SCM-related functional certification preferred. 

SKILL REQUIREMENTS

• Client Relationship Management: Ability to manage senior-level client relationships with a focus on high-value and strategic clients.
• Strategic Leadership: Providing visionary leadership in the development and execution of client strategies, often with a significant impact on the client's business.
• Business Development: Identifying and cultivating new business opportunities, including large-scale projects.
• Innovation: Ability to demonstrate innovation and creative problem-solving in client solutions.
• Advanced Data Analytics and Modeling: Capacity to create complex data models and simulations to support strategic decision-making.
• Client Retention: Able to maintain long-term client relationships, fostering client loyalty, and ensuring client satisfaction.
• Presentations: Proficiency in delivering high-impact presentations to executives and influencing their decision-making.
• Team Collaboration: The capacity to work well within a team and contribute to collaborative efforts.
• Adaptability: Being open to learning, adapting to changing circumstances, and acquiring new skills.