Customer Success Manager (London, Oslo, or Copenhagen)

<h2><strong>Customer Success Manager at Ardoq</strong></h2><p><strong>Location: </strong>London, Oslo, or Copenhagen</p><p>Empower clients to unlock the full potential of their enterprise architecture practice with Ardoq product expertise.</p><p></p><h3>Why this role matters</h3><p>At Ardoq, our success is driven by the strength of our customer relationships and the value we deliver through our platform.</p><p>As a Customer Success Manager, you’ll focus on building strong, long-term relationships with our customers. You will help them define and realize measurable value through Ardoq, guiding organizations through their Enterprise Architecture journeys and ensuring they achieve impactful business outcomes.</p><p>You will be their trusted advisor - someone who understands their business priorities, can articulate how Ardoq supports their goals, and ensures they get the most out of our platform.<br></p><p></p><h3><strong>On a typical day, you will:</strong></h3><ul><li><p>Build and maintain strategic relationships with a diverse book of customers to drive product adoption and long-term value realization.</p></li><li><p>Partner with key stakeholders to develop success plans, track progress, and align on business objectives.</p></li><li><p>Act as a product expert -&nbsp;demonstrating capabilities, sharing best practices, and advising on how to solve customer challenges.</p></li><li><p>Protect against churn at all costs by monitoring and mitigating account risk as early as possible.</p></li><li><p>Collaborate closely with Sales, Product, and Professional Services to deliver a seamless, value-driven customer experience.</p></li><li><p>Proactively identify opportunities for account growth, advocacy, and deeper partnership.&nbsp;</p></li></ul><h3></h3><h3><strong>We imagine you will bring:</strong></h3><ul><li><p>4+ years of experience managing B2B customer relationships, ideally within a SaaS environment; experience with Enterprise Architecture is a plus</p></li><li><p>Proven ability to build strong, consultative relationships that drive measurable customer outcomes and retention</p></li><li><p>A data-driven mindset with the ability to translate insights into action</p></li><li><p>Strategic thinking, with a focus on understanding customer goals beyond feature functionality and elevating conversations accordingly</p></li><li><p>Confidence in representing the product and guiding customers toward achieving their business objectives</p></li><li><p>Ability to engage in technical discussions and quickly grasp complex concepts when required</p></li><li><p>Excellent organizational skills, with the capacity to manage multiple stakeholders and priorities effectively</p></li><li><p>Familiarity with enterprise change management or digital transformation initiatives is an advantage</p></li><li><p>Proficiency in English (required); additional languages - particularly Scandinavian or German - are a plus</p></li></ul><p></p><h3>About Ardoq</h3><p>Ardoq is a bold, caring and driven SaaS company that’s redefining enterprise architecture - turning static diagrams into dynamic, real-time blueprints that empower smarter, data-driven decisions. Founded in Oslo in 2013, we’ve consistently been named a Leader in Gartner’s Magic Quadrant for Enterprise Architecture Tools - five years in a row as of 2025.</p><ul><li><p>We’re proudly <strong>cloud‑native, AI‑driven</strong> and fuelled by a culture built on <strong>bold thinking, kindness, and grit</strong>.</p></li><li><p>We’re a <strong>truly global and diverse team</strong>, with employees representing over 49 countries - working together to help organisations drive meaningful transformations.</p></li></ul><p><strong>Some of our customers include Fortune 500 names</strong> like ExxonMobil, British Telecom, and ETH Zurich - who trust Ardoq to power their critical transformation journey.<strong><br></strong></p><p></p><h3><strong>Perks &amp; Benefits</strong></h3><p>Wherever you’re based, you’ll have access to a competitive, well-rounded package that supports performance, wellbeing, and long-term success.<br></p><ul><li><p>Employee Stock Options - share in Ardoq’s success as we grow together</p></li><li><p>25 days annual leave offered globally</p></li><li><p>Enhanced parental leave available globally to support you and your family</p></li><li><p>Retirement and insurance benefits, including travel, health, disability and life insurance</p></li><li><p>Annual learning budget to support your growth and development</p></li><li><p>A hybrid working policy: 2 - 3 days per week from one of our offices (London, Oslo or Copenhagen)<br></p></li></ul><div><h3>How to Apply</h3><p>Send us your CV - we’d love to hear from you</p><p>Our hiring process typically includes 3 - 4 interview stages:</p><p>Intro screen → chat with hiring manager → case interview → meet with the team.</p><h4>We’ll be in touch within 1 week of each step and whether it’s a yes or no, you’ll get thoughtful feedback.</h4><h3><strong>Final Note</strong></h3><p>At Ardoq, every teammate has a voice. Whether you love tackling enterprise-scale challenges or improving how companies run, you’ll not only belong, you’ll impact, grow, and make work meaningful.</p><p></p></div><p>#LI-Hybrid</p><p><strong><br></strong></p>