About this role
- Make a visible impact: your ideas and leadership directly shape event success and guest satisfaction.
- Enjoy great team benefits: including discounts, perks, and access to one of the Gold Coast’s most iconic attractions.
- Work in one of Australia’s most unique event venues: 230 metres above the Gold Coast with unbeatable views and unforgettable event settings.
Located 230 metres above the Gold Coast on Level 77 of the iconic Q1 Building, SkyPoint is one of Australia’s most unique event venues. We host everything from intimate celebrations to spectacular large-scale functions - all set against breathtaking views.
We are seeking a passionate, energetic, and highly organised Event Operations Assistant Manager to support our Operations Manager and lead our Front of House Events team. This role combines event planning and client coordination with hands-on leadership to deliver exceptional event experiences.
If you are a positive, driven, and people-focused leader with a genuine passion for events and hospitality, you will thrive in this fast-paced environment. You remain calm under pressure, enjoy creating memorable moments for guests, and take pride in supporting and developing your team.
Flexibility to work weekends, early mornings, and evenings is essential, as is the ability to perform manual handling tasks.
Why work with us:
- Free onsite parking
- Support for your wellbeing – access our Employee Assistance Program for free and confidential support for personal, work, or mental health
concerns - Free entry and generous discounts across Dreamworld, WhiteWater World and SkyPoint
- Access to an online benefits platform offering hundreds of dollars in savings each year on everyday purchases from leading Australian retailers
- A fun and engaging work environment with the best views on the Gold Coast
- To learn more about working at SkyPoint, visit our employment page here: https://www.skypoint.com.au/employment/
For your application to be successful, you should have:
- Minimum 2 years’ leadership experience in a high-volume hospitality or customer service environment
- Proven ability to lead, mentor and motivate frontline teams
- Experience building event orders and coordinating directly with clients
- Strong financial acumen with experience managing wage and COGS budgets
- Ability to work across events, food & beverage and guest services
- Excellent communication, interpersonal and conflict resolution skills
- High attention to detail with exceptional organisational abilities
- Confidence using POS systems and solid cash-handling skills
- Current RSA (QLD) and RMLV certifications
Your new day-to-day:
- Deliver outstanding service, efficiency, and presentation across all events
- Manage end-to-end planning and coordination with clients to ensure seamless delivery
- Oversee the full set-up and pack-down of events, including weddings, gala dinners, cocktail functions and conferences for up to 400 guests
- Lead, coach, train, and mentor employees to drive exceptional team and guest experiences
- Maintain optimal staffing levels and manage departmental costs within budget
- Support recruitment, onboarding, and ongoing performance development
- Liaise with entertainers, suppliers, and theming partners on event days
- Implement continuous improvement initiatives across service and operations
- Order stock required for events and ensure accurate record management
- Gather and action guest feedback to enhance overall experience
Diversity & Inclusion:
At Dreamworld, WhiteWater World and SkyPoint, we’re committed to creating an inclusive and accessible environment where everyone, guests and Team Members alike, feel valued and respected. We celebrate the cultural and personal differences of our team, representative of the diverse community in which we operate. By drawing on the unique talents and contributions of each individual, we create unforgettable memories for our guests.
Our selection process may include a one-way video interview, face-to-face or group interview, health assessment, reference checks, criminal history check, and verification of your working rights. We are committed to an inclusive and accessible recruitment experience, therefore you will be provided opportunity to advise of any accessibility needs or required accommodations, as you progress through the recruitment process.
Join us at SkyPoint and be part of something extraordinary! Apply now and elevate your career to new heights.
Other facts
About Ardent Health Services
For nearly 100 years, Lovelace Health System has set new standards of care in New Mexico through revolutionary advances in medicine and surgery. Today, that legacy of accomplishment continues in our commitment to advanced technology and sensitive care. At Lovelace, we believe that each encounter with a patient or health care consumer offers an opportunity to make a difference in their health and well-being – and in our reputation for caring, customer service and positive outcomes. We've made investments in technology and programs to meet Albuquerque's evolving needs. With a network of acute care hospitals and Lovelace Medical Group clinics, we serve patients throughout the greater Albuquerque and Rio Rancho metropolitan area, as well as Roswell. We not only strive to be the provider of choice for patients, but employer of choice for health care professionals in New Mexico.
What you'll do
- The Event Operations Assistant Manager will oversee the planning and coordination of events, ensuring seamless delivery and exceptional guest experiences. This includes managing event setups, leading the Front of House Events team, and liaising with clients and suppliers.
Ready to join Ardent Health Services?
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