About this role
Join our team as a day shift, full-time, Contact Center Analyst in Tyler, TX.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,000 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.
Responsibilities
- Maintains consistent quota of QA Audits to ensure proper view of agent performance.
- Executes audits with an unbiased scoring approach while adhering to organizational standards and needs of the patient.
- Enters data for assigned projects and ensures accuracy and completed in a timely manner.
- Participates, maintains and implements organizational policies and procedures.
- Attends and participates in departmental and/or professional meetings. Serves as departmental liaison.
- Takes ownership of assignments; other duties as assigned or requested.
- Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.
- Cooperates and interacts with supervisors, peers, other departments, and all customer groups demonstrating our commitment to “service.”
- Actively tracks and maintains changes to policy and procedures to drive accurate scoring.
Qualifications
Job Requirements:
- Associate degree (additional years of experience may substitute for the required education on a year-for-year basis)
- Ability to analyze and interpret data
- Ability to maintain accuracy and consistency and compiling moderately complex reports
- Ability to communicate effectively
- Advance computer skills.
Preferred Qualifications:
- Bachelor’s degree
- 2+ years of experience in QA Analytics
Other facts
About Ardent Health Services
For nearly 100 years, Lovelace Health System has set new standards of care in New Mexico through revolutionary advances in medicine and surgery. Today, that legacy of accomplishment continues in our commitment to advanced technology and sensitive care. At Lovelace, we believe that each encounter with a patient or health care consumer offers an opportunity to make a difference in their health and well-being – and in our reputation for caring, customer service and positive outcomes. We've made investments in technology and programs to meet Albuquerque's evolving needs. With a network of acute care hospitals and Lovelace Medical Group clinics, we serve patients throughout the greater Albuquerque and Rio Rancho metropolitan area, as well as Roswell. We not only strive to be the provider of choice for patients, but employer of choice for health care professionals in New Mexico.
What you'll do
- The Contact Center Analyst is responsible for maintaining a consistent quota of QA audits to evaluate agent performance and ensuring data accuracy for assigned projects. They also participate in departmental meetings and communicate effectively with internal and external customers.
Ready to join Ardent Health Services?
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