Duties and Responsibilities / KPI’s

Core Purpose of the Role 

• Ensure smooth day-to-day HR operations 
• Provide reliable HR data and reports to support decision-making 
• Maintain compliance, records, and documentation 
• Free up HR leadership and HRBPs to focus on strategic and employee-facing work

HR Administrative & Operational Support 

• Coordinate and track HR processes (recruitment, onboarding, transfers, exits, confirmations). 
• Prepare HR documentation (letters, memos, contracts, confirmations, policy acknowledgments). 
• Maintain employee personnel files (physical and HRIS) with high data integrity. 
• Track approvals, submissions, and follow-ups across HR activities.

HR Data, Reporting & Analytics Support

• Compile and maintain HR data (headcount, attrition, leave, contracts, employee movements). 
• Produce periodic HR reports and dashboards for management and audits. 
• Support workforce planning and budgeting through data collation and analysis.
• Ensure data accuracy across payroll, benefits, and HR systems.

Process Coordination & Compliance

• Support compliance with labor laws, internal policies, and audit requirements. 
• Track statutory documentation, employee records, and deadlines. 
• Support inspections, audits, and internal reviews by preparing required data. 
• Ensure HR SOPs and process maps are followed and updated.

Stakeholder & Communication Support

• Act as a coordination point between HR, Finance, Payroll, IT, Estates, and line managers. 
• Respond to routine employee HR queries or direct them appropriately. 
• Track and follow up on employee requests and HR tickets.

Continuous Improvement & Efficiency

• Identify gaps, delays, or inefficiencies in HR processes. 
• Support digitization, automation, and process improvements. 
• Maintain trackers, templates, and standard HR tools.

Key Performance Indicators

• Accuracy and timeliness of HR reports 
• Reduction in HR processing delays 
• Compliance and audit readiness 
• Data integrity across HR systems 
• Stakeholder satisfaction (HRBPs, managers, employees)

Employee Development

• Participate in personal and professional development programs to enhance HR expertise.

Qualifications / Experience / Technical Knowledge

Education: Diploma or Bachelor’s degree in Human Resources, Business Administration, or related field. Experience: Minimum 2–3 years in HR administration or data management roles.

Technical Skills:

• Proficiency in Microsoft Office (Excel, Word, Outlook). 
• Experience with HRIS or applicant tracking systems preferred. 
• Strong analytical and reporting skills.
• Attention to detail and accuracy. 
• Organizational and time management skills. 
• Confidentiality and integrity in handling sensitive data. 
• Strong communication and teamwork abilities.

Personal Qualities / Behavioral Traits

• Be physically fit and able to pass a pre-employment medical examination. 
• Always identifies the priorities correctly and works in a self-directed manner. 
• Provide support without removing responsibility (to build ownership). 
• Assertive and able to express viewpoints clearly.

Working Conditions

• Environment: Primarily office-based but requires frequent travel within the AML site. 
• Hours: Requires significant flexibility and on-call availability to manage urgent immigration issues, medical emergencies, or new arrivals/departures, often outside of standard business hours. 
• Challenges: Work is conducted in a challenging environment and requires constant adaptation to local infrastructure, political, and logistical constraints. 
• Confidentiality: Must maintain the highest level of confidentiality regarding sensitive personal, financial, and security information for all expatriates and their families.

Health and Safety

• Ensure compliance with all relevant health and safety regulations, standards, and procedures. 
• Participate in health, safety and environment training programs to understand potential hazards, safety procedures, and emergency protocols. 
• Report any health, safety and environmental concerns, incidents, or near misses promptly to the designated supervisor or safety officer. 
• Assist in identifying workplace hazards and participate in risk assessments to minimize risks to personal health and safety. 
• Wear appropriate PPE as required for specific tasks or environments and ensure that it is maintained and used correctly. 
• Be familiar with emergency response procedures, including evacuation routes, assembly points, and first aid protocols. 
• Follow established safe work practices and procedures to prevent accidents, injuries, or illnesses. 
• Operate machinery, tools, and equipment safely, following manufacturer's instructions and the AML safety guidelines. 

• Maintain a clean and orderly workspace to reduce hazards and prevent accidents.

  • Promote a culture of health and safety awareness among coworkers by encouraging safe behaviors and reporting unsafe conditions. 
  • Participate in health and safety committees or meetings as required, providing input and suggestions for improving workplace safety. 
  • Keep accurate records of safety inspections, incidents, and training activities as required by company policy and regulations.

  Environment

• Oversee and monitor the environmental performance of your department's functions, ensuring high levels of awareness and compliance with company environmental policies and relevant environmental laws. 
•  Regularly review environmental performance metrics and indicators to track progress, identify trends, and address areas for improvement.
• Ensure all environmental incidents are reported promptly and investigated thoroughly in line with company policies and legal requirements. 
• Uphold a culture of environmental responsibility and compliance within the organization by setting clear expectations for incident reporting and response at all levels. 
• Collaborate with the Environment team to identify opportunities for environmental improvement and develop strategic programs to enhance sustainability practices.