Description

Reporting to the Community Manager, the Resident Relations Manager is responsible for creating a positive living environment for apartment community residents. Key responsibilities include managing the resident relations staff and responding to resident concerns.  

Position Responsibilities:

• Build and maintain positive relationships with residents, addressing concerns, and ensuring their needs are met.
• Review the daily activity logs provided by the courtesy patrol and distribute violation notices as needed.
• Order forms used by RR, parking passes, Key Trak supplies, and Door King supplies.
• Follow up with resident disputes.
• Follow up with outward appearance inspections.
• Coordinate maintenance and repair services for common areas and amenities, ensuring they are well-maintained and functional.
• Handle lease renewals and terminations.
• Manage community amenities such as fitness centers, pools, clubhouses, and recreational areas, ensuring they are accessible and well-maintained.
• Organize community events, social gatherings, and activities to foster a sense of community and engagement among residents.
• Develop and manage budgets for resident services, ensuring efficient use of resources and adherence to financial goals.
• Implement and enforce safety and security measures to ensure the well-being of residents and the security of the property.
• Oversee a team of staff members responsible for providing resident services.

Requirements

Position Requirements:

• High School Diploma or GED: Minimum requirement.
• Bachelor’s Degree: Preferred, especially in fields like business administration, hospitality management, property management, or a related field.
• At least 7 years of experience in a customer service role.
• Experience in property management, leasing, or real estate is required.
• 2+ years proven experience in a supervisory or managerial role.
• Excellent verbal and written communication skills to interact effectively with residents, staff, and vendors.
• Strong ability to address and resolve conflicts, complaints, and issues efficiently.
• Ability to manage multiple tasks, prioritize work, and meet deadlines.
• Strong interpersonal skills to build relationships with residents and create a sense of community.
• Proficiency with property management software (Yardi), Microsoft Office Suite, and familiarity with cloud-based document management systems (Box). 

Certifications:

• Certified Property Manager (CPM) or Certified Apartment Manager (CAM) certifications are preferred but not required. 

Knowledge:

• Understanding of local, state, and federal housing laws and regulations.
• Basic knowledge of property maintenance and facilities management.
• Familiarity with budgeting and financial reporting.

Personal Attributes:

• Strong focus on providing excellent service to residents.
• High attention to detail to ensure accuracy and quality.
• Willingness to work flexible hours, including weekends and evenings if necessary.
• High level of professionalism and a positive attitude.

Physical Requirements:

• Ability to move around the property frequently.
• Capability to handle physical tasks such as inspecting units or common areas.

Additional Requirements:

• Must pass a background check after conditional offer of employment. 
• This company participates in E-Verify to confirm the employment eligibility of all new employees. 

Pay Range:

The pay range for this position is expected to be $75,000k - $90,000k per year plus an annual discretionary bonus plan; base pay offered will vary depending on job-related knowledge, skills, and experience.

Equal Employment Opportunity:

We take diversity and equal opportunity seriously. We are committed to building a team that represents a variety of backgrounds and perspectives. The more diverse and inclusive we are, the better our team and our work will be.