AI
Service Center Associate - Hybrid
full-time•Quincy•$48k - $50k
About this role
Why Arbella?
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009, and #1 in 2023!
We are seeking motivated candidates who have a passion for providing exceptional customer service! The Service Center Operations Associate is an individual who understands and supports our commitment to exceptional service consistent with Arbella’s brand.
This role’s responsibilities include managing inbound and outbound email inquiries and making timely and accurate policy changes. The Service Center Operations Associate will actively participate as a member of a cohesive team to provide best in class service to our customers and agents in a real time environment.
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009, and #1 in 2023!
We are seeking motivated candidates who have a passion for providing exceptional customer service! The Service Center Operations Associate is an individual who understands and supports our commitment to exceptional service consistent with Arbella’s brand.
This role’s responsibilities include managing inbound and outbound email inquiries and making timely and accurate policy changes. The Service Center Operations Associate will actively participate as a member of a cohesive team to provide best in class service to our customers and agents in a real time environment.
In this role you will:
Participate in a 5-week classroom training program to learn the foundations of our systems, workflows, and culture.
Be provided with a comprehensive onboarding to assist you in obtaining your Massachusetts Personal Lines Producer License within 6 months.
You will learn multiple insurance concepts to handle time sensitive insurance requests.
You will help prepare and process insurance forms for insureds purchasing a new automobile, refinancing a home and or obtaining a home equity loan.
You’ll be building and maintaining positive relationships with your team, key stakeholders, and other Arbella employees.
You will have multiple responsibilities and tasks as you grow in your role, providing you with continuous learning opportunities.
Once you have developed a solid foundation, you may be called upon to share your knowledge and assist with training new Service Center Operations Associates.
Requirements:
Exceptional customer service work experience and able to work in a fast-paced environment.
Effective time management skills and able to multi-task with a strong attention to detail.
Quick learner, able to navigate multiple systems and learn insurance products.
Strong organizational & data entry skills.
Achievement of the Personal Lines Producer License is required.
We value work-life balance, our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Check out some of the amazing benefits and programs we offer to all employees.
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $48,067 ($25.50 an hour) - $50,027 ($26.54 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
What you'll do
- The Service Center Operations Associate will manage inbound and outbound email inquiries and make timely policy changes. They will participate in training and assist in preparing insurance forms for customers.
About Arbella Insurance Group
Voted a Boston Business Journal Best Place to Work since 2009!
Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. Our vision is to be the best property and casualty company in the Northeast. Period. We are proud to be consistently recognized as one of the Best Places to Work by the Boston Business Journal. We think you’ll find Arbella to be a different kind of insurance company – one that does good for our employees, our customers, our independent agents, and our communities. Our people are caring, collaborative, passionate, and involved, and we work hard to support their total well-being.
Arbella is a good place to be. Come explore what it can be for you.
Arbella. Here. For Good.
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Frequently Asked Questions
What does Arbella Insurance Group pay for a Service Center Associate - Hybrid?
Arbella Insurance Group offers a competitive compensation package for the Service Center Associate - Hybrid role. The salary range is USD 48k - 50k per year. Apply through Clera to learn more about the full compensation details.
What does a Service Center Associate - Hybrid do at Arbella Insurance Group?
As a Service Center Associate - Hybrid at Arbella Insurance Group, you will: the Service Center Operations Associate will manage inbound and outbound email inquiries and make timely policy changes. They will participate in training and assist in preparing insurance forms for customers..
Is the Service Center Associate - Hybrid position at Arbella Insurance Group remote?
The Service Center Associate - Hybrid position at Arbella Insurance Group is based in Quincy, Massachusetts, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Center Associate - Hybrid position at Arbella Insurance Group?
You can apply for the Service Center Associate - Hybrid position at Arbella Insurance Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.