About this role
Job Title: Medical Support Assistant
Department: Department of Veterans Affairs
Healthcare System: Eastern Colorado Health Care System
Location: Pueblo, CO
Salary Range: $21.90 onsite, $4.93 H&W
Work Schedule: Full-time
Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.
Primary Responsibilities
Key Responsibilities:
- Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
- Receive and respond to incoming calls, secure messages, and Veteran inquiries
- Conduct patient check-ins and check-outs in person or virtually
- Review, verify, and update demographics, insurance, and other patient data in VA systems
- Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
- Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
- Coordinate care across internal VA services and external providers when applicable
- Maintain confidentiality and compliance with HIPAA and federal privacy regulations
Minimum Qualifications
- U.S. citizenship
- High school diploma or GED required
- Oral and written proficiency with English.
- Basic medical terminology knowledge
- Minimum of 6 months’ customer service experience
- At least one year of clerical, call center, or healthcare administrative experience
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
- Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute (WPM)
- Ability to pass a federal background investigation and obtain Tier 1 security clearance
- Must be able to work MST business hours regardless of time zone
- For hybrid roles: Reliable internet access and home-office setup
- For bilingual roles: Spanish fluency strongly preferred
- For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred
About Aptive
Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.
Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.
EEO Statement
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
Other facts
About Aptive
Aptive is a public service delivery partner for the federal government. We harness creativity, technology and human-centered services to improve organizational performance and citizen experience.
We support some of the most innovative and inspiring programs across the government, helping to transform business, connect with people and navigate change. When our clients achieve their goals, more people receive important services, support and information.
Aptive is headquartered in Alexandria, Virginia. Our hundreds of employees across the country are committed to shaping the future, as we have for the last decade.
∙ 2024, 2023, 2022 and 2021 Top Workplace (The Washington Post)
∙ 2024 Patriot Employer of the Year (DAV)
∙ 2024 CEO of the Year (mid-size business category) (WashingtonExec)
∙ 2021 Best Places to Work in Virginia (Virginia Business)
∙ 2020 Small Business Government Contractor of the Year (Northern Virginia Chamber of Commerce)
∙ 2020 Best Places to Work (Washington Business Journal)
∙ 2020 Vet100 Honoree – Institute for Veterans and Families
What you'll do
- Medical Support Assistants (MSAs) provide critical front-line administrative support across outpatient clinics and virtual care services. They are responsible for scheduling appointments, managing patient data, and coordinating care.
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