About this role
Job Posting – Lead Pharmacy Technician (Certified) - Dublin, GA
Location: 2103 Veterans Blvd, Suite 21, Dublin, GA 31021
Position Type: Contract – Full-time (non-personal services contract)
Pay: 23.00/hr plus full time benefits
Hours & Work Environment
Shifts: 8 hours between 7:00 a.m. – 7:30 p.m., Monday through Friday.
Workload may vary due to operational demands, inclement weather, staffing, or emergencies.
Contract staff may be released early if workload is cleared; 40-hour weeks are not guaranteed.
About the Role
We are seeking Lead Certified Pharmacy Technicians to join the Meds by Mail (MbM) program in Dublin, GA. MbM supports the Department of Veterans Affairs’ Civilian Health and Medical Program (CHAMPVA), Indian Health Services (IHS), Veterans Choice, and other pharmacy benefits management programs. In FY24, MbM processed over 3.75 million prescriptions and is projected to grow by 3–5% annually.
As a Pharmacy Technician, you will play a critical role in prescription order processing, call center triage services, and clerical tasks to ensure timely, accurate, and compliant medication support for Veterans and their families.
Primary Responsibilities
Responsibilities
Accurately read, interpret, and enter prescriptions.
Communicate with providers, patients, and caregivers to resolve prescription issues.
Process refills, renewal requests, and returned medications per MbM policy.
Operate pharmacy automation, scanning, and data-entry systems.
Support call center operations by triaging patient inquiries.
Identify potential duplicate therapies and escalate to pharmacists.
Maintain compliance with MbM safety and quality reporting protocols.
Lead Responsbilites
Supervise and coordinate daily work of contract staff.
Assist with scheduling, timecard corrections, and administrative recordkeeping.
Monitor staff performance, provide feedback, and initiate corrective actions as needed.
Ensure compliance with mandatory training and reporting requirements.
Act as the primary liaison between contract staff and MbM management.
Minimum Qualifications
Qualifications
Certified by the National Pharmacy Technician Certification Board (PTCB) (at onboarding or within 6 months).
At least 6 months’ experience in a retail or hospital pharmacy setting, OR graduate of an accredited Pharmacy Technician Training Program.
High school diploma or GED required.
Proficiency with basic typing, PC skills, and pharmacy information systems.
Strong communication skills in English (verbal and written
About Aptive
Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.
Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.
EEO Statement
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
Other facts
About Aptive
Aptive is a public service delivery partner for the federal government. We harness creativity, technology and human-centered services to improve organizational performance and citizen experience.
We support some of the most innovative and inspiring programs across the government, helping to transform business, connect with people and navigate change. When our clients achieve their goals, more people receive important services, support and information.
Aptive is headquartered in Alexandria, Virginia. Our hundreds of employees across the country are committed to shaping the future, as we have for the last decade.
∙ 2024, 2023, 2022 and 2021 Top Workplace (The Washington Post)
∙ 2024 Patriot Employer of the Year (DAV)
∙ 2024 CEO of the Year (mid-size business category) (WashingtonExec)
∙ 2021 Best Places to Work in Virginia (Virginia Business)
∙ 2020 Small Business Government Contractor of the Year (Northern Virginia Chamber of Commerce)
∙ 2020 Best Places to Work (Washington Business Journal)
∙ 2020 Vet100 Honoree – Institute for Veterans and Families
What you'll do
- The Lead Pharmacy Technician will oversee prescription order processing and manage call center triage services. They will also supervise contract staff and ensure compliance with safety and quality protocols.
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