About this role
- Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
- Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
- End to end store responsibility in absence of Store Manager
- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
- Provide feedback to the Store Manager and Area Manager with regards to employees and products
Key Responsibilities
- Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
- Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
- Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
- Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
- Regularly audits own store administration and resolve any issues
- Manage the daily roaster, leave and grievances of the retail staff
- Maintain the visual merchandising standards at the stores all the time as per set VM standards
- Promote the Club Apparel Loyalty Program of the company for repeat sales
- Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
- Ensure awareness and vigilance at all times of security in the store without any negligence
- Must be updated about the various brands of the group for suggestive selling to the customers
- End to end store responsibility in absence of Store Manager
- Must be physically fit to stand for extended hours and heavy lifting
Other facts
About Apparel Group
Founded in 2012, R&B today is the fastest growing value fashion retailer in the GCC & India, offering latest fashion at affordable prices.
R&B currently has over 135 stores across the Middle East and India along with online shopping platform (www.randbfashion.com) for customer convenience in key markets. With the single aim of addressing the fashion needs of every individual customer in the family, offering them good quality at amazing value. R&B retails its own label of apparel for men, women and children along with footwear, accessories, cosmetics and household products.
R&B strives to bring the most dynamic offering of value fashion and merchandise, designed in-house and manufactured to stringent quality standards. While the fashion collection reflects the latest international trends, R&B ethos is in offering its customers a great variety to choose from.
The merchandise at R&B is regularly updated to ensure that it always delights customers with a fresh and new offering adding vibrancy to the store.
R&B is a part of the Apparel Group, the leading retail & hospitality conglomerate in the GCC & India. R&B is also part of the Apparel Group leading customer loyalty program in the region “Club Apparel” offering its members exclusive rewards & value upon shopping at participating group outlets.
What you'll do
- The Assistant Store Manager is responsible for ensuring high levels of customer service and assisting the Store Manager in the efficient operation of the store. They also take on full store responsibility in the absence of the Store Manager.
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