About this role
Overview
The DME Customer Service Representative is responsible for performing various typing and clerical tasks, DME patient intake including answering phone calls in a professional manner and processing patient requests, maintenance of patient files including scanning all documents required to properly bill DME,
Responsibilities
Types correspondence, reports, forms, cards, and requisitions, etc., through the use of a computer and email.
Operates office machines such as photocopiers, postage meters, adding machines, printers, scanners, and fax machines.
Monitors documents, which either originate within or pass through the department, by an effective logging, posting, or filing system.
Searches files to retrieve correspondence, reports, and records.
Answers telephone, routes calls, takes messages for the department in a professional manner
Receives, sorts, and distributes mail.
Performs other related duties as assigned.
Assists in taking physical inventory.
Coordinates the distribution of or distributes supplies/equipment to clients/caregivers, or agency staff, as appropriate.
Receives and assists customers entering agency complex.
Enters date of receipt and quantity of items received on proper purchase order computer screen and posts information daily into computer system pertaining to partial or complete shipments received; posts other information as required to update stocks.
Operates Horizon Homecare programs on computer. Working knowledge of Citrix, Dyna Com, Star software. Post and verify patient charges and balance billing. Run reports and check lists, visit log and process bills to forward to System Center.
Qualifications
POSITION PHYSICAL REQUIREMENTS:
Must possess physical ability to endure prolonged sitting, moderate walking and lifting and carrying; exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical Demand requirements are in excess of those for Sedentary Work.
EDUCATION, TRAINING, AND EXPERIENCE:
High School Diploma or GED equivalent. Six months or 1 year's experience desired.
Competent in computer programs such as Microsoft Word and Excel
Must possess good verbal and written skills and thorough knowledge of filing, posting and records maintenance methods.
One (1) month to three (3) months on-the-job training will be required to attain proficiency of performance of assigned duties and responsibilities.
Other facts
About Appalachian Regional Healthcare, Inc.
Appalachian Regional Healthcare (ARH), the Healthcare System of Appalachia, and ranked as one of the Top 10 Employers in Kentucky by Forbes Magazine, is a not-for-profit health system operating 13 hospitals in Barbourville, Hazard, Harlan, Hyden, Martin, McDowell, Middlesboro, Prestonsburg, South Williamson, West Liberty and Whitesburg in Kentucky; as well as Beckley and Hinton in West Virginia, as well as multi-specialty physician practices, home health agencies, home medical equipment stores and retail pharmacies. ARH employs more than 6,000 people with an annual payroll and benefits of $330 million generated into our local economies. ARH also has a network of more than 600 active and courtesy medical staff members. ARH is the largest provider of care and single largest employer in southeastern Kentucky and the third largest private employer in southern West Virginia, and is consistently recognized for its medical excellence.
What you'll do
- The HME Customer Service Representative is responsible for various clerical tasks, including patient intake and processing requests. They also maintain patient files and operate office machines to support the department's functions.
Ready to join Appalachian Regional Healthcare, Inc.?
Take the next step in your career journey