As part of the team, you will work closely with UK colleagues to provide comprehensive support in coordinating retirement solutions for our clients. Our main activities include managing digital platforms, handling member communications, analyzing process data, and preparing reports that help advise key decisions.

In this role, you will be responsible for coordinating, validating, and verifying operational data, as well as directly collaborating with UK teams to ensure the highest quality of service and effective delivery of solutions.

Our office is located in Krakow, and for this position we offer flexibility with a hybrid working arrangement.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You’ll play a key role in supporting our retirement solutions by ensuring operational excellence and effective governance. Your day-to-day responsibilities will include:

• Delivering high-quality support to stakeholders and members, ensuring service level agreements are met
• Handling document systems, digital platforms, and member communications
• Responding to queries, handling ad-hoc requests, and proactively identifying and intensifying risks
• Supporting financial processes and providing operational assistance to internal teams
• Collaborating with colleagues across Krakow and the UK, sharing knowledge, and driving process improvements

How this opportunity is different

This is more than an operations role—it's your chance to build the future of retirement solutions with a global leader. You’ll work closely with experienced teams in Krakow and the UK, receive ongoing support and feedback, and have the freedom to suggest and implement innovative changes. We value your expertise and ideas, and you’ll be empowered to make a real difference for our clients and your colleagues.

Skills and experience that will lead to success

• University degree or equivalent work experience
• Exceptional English interpersonal skills (C1 level), able to lead meetings and negotiate effectively
• Outstanding time management and organizational abilities
• Good Excel skills – at least at an intermediate level because it's a key working tool for processing insurance data.
• Attention to details - you need to be able to keep track of lots of data and enjoy working at a fast pace

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

Please attach CV in English only.

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