About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Manager - Collections and Recoveries Risk you’ll play a key role. This role is responsible for Credit Risk Infrastructure which helps the business in growth and momentum activities whilst reducing credit risk for the bank.

• Maximise operational collections effectiveness and efficiency whilst optimising bad debt charge across Retail & SBB portfolios.
• Execute day-to-day activities to support the implementation of risk policy & strategy governing the management of loans in arrears, balancing, customer, shareholder and regulatory objectives.
• The role focuses on all segments of the arrears portfolio apart from Hardship and Loss Recoveries.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: L8A/833 Collins Street Docklands, VIC 3008
Work Hours: 40 Hours / Week

What will your day look like?

As a Retail Credit Risk Infrastructure Specialist, you will have the opportunity to the following: 
 

• Financial: Development and implementation of Collections policy, strategies, and practices that are geared towards balancing the trade-offs across customer experience, cost to collect, and delinquency & loss management.
• Customer: Providing expert education to business units in relation to; performance levers pertaining to a) collections performance and related impacts, financially and operationally, b) improving the efficiency and effectiveness of risk-based collection process using appropriate solutions and their alignment and, c) build collaborative relationships with business partners and other key stakeholders in order to add value.
• Process: Designing, implementing, and evolving programmatic champion-challenger testing across the collections lifecycle with clear hypotheses and adoption of statistical rigour with respect to test design and analysis of experimental outcomes.
• Risk Compliance: Managing Non-Financial Risks. Know your risks, know your controls, manage your COR events (information in COR is accurate, up-to-date, easy to understand, and action oriented). Supporting Audits and delivering on all audit-related commitments.
• Risk Compliance: The identification of trends, risks, issues and opportunities; resolving them and/or reporting or escalating to snr mgt as required.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong analytical, numerical, research and problem-solving proven ability to turn data into information and information into actionable business decision strategy.
• Proven technical capabilities and experience with data analytics/science and/or decision systems techniques and tools (e.g., SAS, SQL, R, Python, PowerCurve, AbInitio, etc.).
• At least five years’ experience in risk management, managed strategies for both retail and commercial products (3+ products). Skilled at the use of facts in discussions and communication with staff and peers.
• Excellence in presenting highly complex problems and processes in simple terms that are easily consumed by a broad range of stakeholders, adjusting the level of messaging to suit the audience.
• Well-developed written and oral skills with ~60% of role behavioural, stakeholder engagement evident, executive presence a strength, 40% of the role technical (having already exhibited experience in previous technical roles via individual’s career path).

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 108273 .
 

Job Posting End Date

30/01/2026 , 11.59pm, (Melbourne Australia)