About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

We’re looking for an experienced technology leader to join our Employee Experience Technology team and help shape the future of ANZ’s operations in Manila. As a Chapter Lead, you’ll support and grow Manila-based technology teams, ensuring strong delivery alignment with New Zealand priorities and enabling great outcomes for our people and customers. This is an influential role that blends people leadership, operational delivery, and continuous improvement — all within a collaborative, cross regional environment.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: MDC 100 Building, Eastwood, Libis, Quezon City
Work Hours: This role will follow NZ shifts

What will your day look like?

As a Chapter Lead, you will:

• Lead and support Manila-based engineering teams delivering Employee Experience platforms and services.
• Ensure strong alignment and delivery across Manila and New Zealand, supporting clear prioritisation and seamless collaboration.
• Build a high-performance culture driven by learning, innovation, and continuous improvement.
• Act as a local escalation and leadership point, fostering strong team engagement and supporting people development.
• Partner with NZ technology leaders to embed safe, compliant, and efficient operations aligned with ANZ values.
• Support onboarding, HR processes, and day-to-day operational needs to ensure Manila teams are set up for success.
• Identify opportunities for process simplification, service uplift, and operational excellence.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Must have:

• Proven experience in leading engineering or technology teams, ideally in large-scale or financial services environments.
• Strong people leadership skills with a passion for coaching and developing teams.
• Ability to build trusted relationships across regions, cultures, and organisational levels.
• Solid knowledge of enterprise technology environments (hardware, software, service operations).
• Demonstrated ability to solve complex problems, improve processes, and reduce operational risk.
• A customer first mindset and commitment to continuous improvement.

Good to have:

• Experience leading or supporting change and continuous improvement initiatives.
• Analytical and data-driven decision-making capability.
• Exposure to process improvement methodologies.

You’re a great fit for this role if you…

• Enjoy leading diverse and being part of distributed teams.
• Thrive in fast-moving environments where you can create clarity and momentum.
• Are energised by building strong team culture and helping people grow.
• Want to make a meaningful impact on how ANZ employees experience technology every day.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture make us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 108156.

Job Posting End Date

11/02/2026 , 11.59pm, (Melbourne Australia)