ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Job Description:

Renewal by Andersen is hiring an Installation Completion Specialist to join our Central North Carolina team! The position is based in our Greensboro office.
We are looking for candidates with construction or carpentry experience.

KEY RESPONSIBILITIES:
Provides clear and timely direction to the Lead Installer and Service Technicians to address and resolve onsite issues.

Initiates service requests when necessary, including capturing detailed photographs of the job site, composing a concise and accurate description of the issue, and documenting relevant serial numbers and equipment details.

Maintains up-to-date and thorough documentation in the CRM system based on inspection findings.

Initiates collection efforts for final payment when the project is deemed substantially complete.

Engages with customers to confirm satisfaction and addresses any concerns.

Collaborates closely with the Customer Care Manager to ensure an exceptional customer experience and upholds service excellence standards.

Other duties as assigned by supervisor.


QUALIFICATIONS:
High school diploma or equivalent

1+ years of customer service skills

1+ years of field experience (construction, carpentry, etc.)

Computer literacy and ability to navigate systems

Experience with assisting customers from start to finish in a multistep process project

Excellent interpersonal skills and the ability to multitask

Strong competence in MS Office software

High attention to detail

Strong organizational abilities

Pay Range:

$17.65 - $25.65

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. Availability of benefits may differ by site or position.

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing

• Medical, Dental and Vision Coverage

• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)

• Life Insurance

• Paid Time Off & Paid Holidays

• Paid Maternity Leave & Paid Parental Leave

• Career Growth Planning & Nationwide Career Opportunities

**PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.