ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Job Description:

SUMMARY
The Support Specialist is responsible for processing incoming support requests related to compliance education and training as well as providing training and communications to retailers on compliance related processes and requirements. Requests need to be handled in timely manner to ensure every request is processed according to rFinance’s service level agreements (SLA).  The work also includes following up with the appropriate team to ensure the requestor receives proper updates and the requests are closed out according rFinance’s process and procedures as well as SLA.  To do this, the Support Specialist will leverage rFinance’s systems to determine the situation and communicate by chat, email, text and/or phone with the retailer.

PRIMARY RESPONSIBILITIES
Partner with the Compliance team to understand regulatory expectations and translate them into clear operational processes and guidance.
Document procedures, develop training materials, and maintain resources that support compliance performance across consumer finance operations.
Provide ongoing training, coaching, and directional support to internal teams and external partners to ensure consistent compliance alignment.
Independently manage small projects, monitor progress, and ensure timely and accurate completion of compliance-related tasks.
Coordinate, schedule, and lead meetings with external partners to communicate compliance requirements, review performance, and address gaps.
Support continuous improvement efforts by identifying process efficiencies and contributing to compliance risk mitigation strategies.
Serve as a liaison between operational teams and Compliance to ensure clarity, alignment, and timely issue resolution.

QUALIFICATIONS AND SKILLS
4–6 years of experience in customer service, financial services, or related operational support roles with exposure to compliance practices.
High School Diploma or equivalent required; some college coursework or professional background in finance, compliance, or business is preferred.
Strong computer proficiency, including advanced use of Microsoft Excel, Word, Outlook, and PowerPoint.
Demonstrated ability to work independently, exercise sound judgment, and proactively manage tasks and priorities.
Detail oriented, strong organizational skills, and the ability to follow structured processes accurately.
Effective written and verbal communication skills with the ability to collaborate across teams and build strong working relationships.
Prior experience in banking, finance, or compliance environments is highly preferred.
Ability to facilitate training, provide clear guidance, and support both internal and external partners on compliance requirements.

COMPENSATION 
Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

Pay Range:

$55,584.00 - $106,536.00

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. Availability of benefits may differ by site or position.

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing

• Medical, Dental and Vision Coverage

• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)

• Life Insurance

• Paid Time Off & Paid Holidays

• Paid Maternity Leave & Paid Parental Leave

• Career Growth Planning & Nationwide Career Opportunities

**PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.