ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Job Description:

SUMMARY
Responsible for creating and implementing strategies to foster a high touch, customer-focused and strategically aligned organization.  Ensures retailer experience processes enable associates to meet corporate customer service-related goals and objectives.  Cultivates an environment of team development, professionalism, knowledge and sense of urgency that demonstrates our commitment to excellence.  Supports opportunities to provide a competitive advantage in the marketplace by enhancing sales growth.  Collaborates with enterprise counterparts and retail partners to insure the effective and efficient delivery of programs and services to positively impact retail partners and homeowners.

PRIMARY RESPONSIBILITIES
Proactively learn best practices and/or process automation techniques from other contact centers to increase performance and drive team to quickly adopt process improvements that support scalability for growth and ease of doing business.

Develops and implements communication strategies for Renewal to promote understanding and adoption of customer service strategies.

Acquires feedback from retail partners to create plans, programs and processes that promote long-term continuous improvement to ensure a high level of retailer satisfaction

Develops teams by providing timely performance evaluations, constructive feedback, and development and career plans, coaching through 1:1s, leads team meetings, and provides educational/growth opportunities.

Identifies long-range performance improvement needs and coaching opportunities.

Develop and report daily KPI’s, and monitor team performance against goals.  Takes corrective action as necessary and incorporates associate feedback to improve the efficiency and performance of Team to meet the expected turnaround time.

Accountable for the team’s performance & responsible for recognition to individual/team achievements

Partners with Regional Managers and works cross-functionally to influence Supply Chain, RD&I, Quality, and retail partner relationships.

Creates a plan for appropriate and efficient staffing levels by recruiting, selecting, and training

Evaluates the business needs to launch new staffing models that incorporate variable work schedules to support our retail business ordering models.


QUALIFICATIONS AND SKILLS
Bachelor’s degree plus 5-8 years of management experience; or equivalent demonstrated skills and abilities.

Customer Service experience preferred.

Highly effective communication, both orally and in writing, is required. 

Organizational, problem-solving, and leadership skills are essential.

Time management skills and an ability to prioritize projects/work are essential.

Ability to assess productivity and workflow using various measurements in order to achieve targeted productivity

goals.

Ability to effectively lead and manage a diverse workforce.

Ability to effectively manage, lead, and motivate others.

Ability to work with all levels of individuals, internal and external to the enterprise


COMPENSATION 
Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

Pay Range:

$89,294.00 - $176,858.00

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. Availability of benefits may differ by site or position.

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing

• Medical, Dental and Vision Coverage

• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)

• Life Insurance

• Paid Time Off & Paid Holidays

• Paid Maternity Leave & Paid Parental Leave

• Career Growth Planning & Nationwide Career Opportunities

**PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.